Windows 10: Issues with USB ports, Bluetooth and camera disconnecting. Driver issues?

Hi! I've been having increasingly more frustrating issues with my laptop recently. I have a Lenovo IdeaPad 3 15ADA05 Laptop - Type 81W1 that is having problems with its USB ports. I suspect this to be a driver issue due to the fact that in device manager it states "Unknown USB Device Descriptor Request Failed". I have attached an image below displaying the text. Connected I have my Logitech mouse, and 2 external USB Drivers SanDisk. I know the problems aren't the devices themselves because they will be functional 50% of the time, and then randomly disconnect. I know my mouse is not the pro

:)

 

Issue with camera and USB ports after 1809 update

Hi dadXZ,

Thank you for posting your concern on Microsoft Answer Community.

This issue may occur due to corrupt camera driver or settings. To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the questions below.

1. May I know the make and model of your system?
   
2. Are you receiving any error message, when you are launching camera?
   
3. Have you checked for any pending updates for your computer?
   

Method 1: Check with Safe mode.

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well. I recommend you to follow this article

Start your PC in safe mode in Windows 10.

Method 2: Check for any Windows 10 pending updates.

I would suggest you to check if you have installed all the updates on the computer.

Open the Settings page > Go to
Update and Security> Click on Check for Updates. Once the updates are installed, restart the pc and check for the issue.

I also suggest you to refer this article
Camera does not work in Windows 10,and check if that helps.

Method 3: Uninstall the USB drivers from Device Manager.

I suggest you to uninstall the USB device from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

1. Open Device Manger by clicking on Windows key + X and selecting Device manager from the list.
   
2. Expand the USB section.
   
3. Find the USB device.
   
4. Right click USB and select Uninstall.
   
5. Select the check box delete the driver software for this device.
   
6. Reboot the computer after uninstall process has finished.
   

For more information, you can refer the Microsoft article on

How to: Install and Update Hardware Drivers in Windows 10, from
Andre Da Costa Created on January 20, 2016, and check if that helps.

We await your response.

Regards,

 

Issue with USB ports turning off

Hi Mattx1,

Thank you for posting your question in the Microsoft Community.

1. Does the issue occur with all the USB devices plugged in to the PC?
   
2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
   
3. Did you make any changes to the PC prior to this issue?
   

Let us try these steps one by one to check if that makes any difference.

Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

1. From the Settings screen, choose Update & Security.
   
2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
   
3. Follow the on-screen direction to complete the process and if required please apply the fix it.
   
4. Once it is done, please reboot the computer and check the status.
   

Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
   
2. In Device Manager, expand "Universal Serial Bus Controllers".
   
3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
   
4. Perform same step for other devices. When completed, restart the computer.
   

All USB controllers will reinstall automatically.

Article for Reference.

Automatically diagnose and fix Windows USB problems:
https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Hope this helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

How can I bind a USB port to a specific USB Camera

The issue you're experiencing with Windows 11 randomly reassigning USB devices, including cameras, to different ports after reboots or updates can be quite frustrating. To address this problem and ensure a more stable device assignment, you can try the following steps:

1. Disable Automatic Driver Updates:
   
   • Windows updates often include driver updates that can sometimes cause changes in device assignments. You can try disabling automatic driver updates by following these steps:
     
     • Go to "Settings" > "Windows Update."
       
     • Click on "Advanced options."
       
     • Under "Driver updates," select "Only drivers." This will prevent Windows from automatically updating drivers.
       
2. Assign Static Drive Letters:
   
   • For USB devices, including cameras, you can manually assign a specific drive letter to them. This way, Windows will always recognize the device as connected to that particular port. Here's how:
     
     • Connect your USB cameras.
       
     • Open "Disk Management" by searching for it in the Start menu.
       
     • Find your USB cameras in the list.
       
     • Right-click on each camera's drive and choose "Change Drive Letter and Paths."
       
     • Assign a specific, unused drive letter (e.g., E:, F:, G.
       
     • Click "OK."
       
3. Use USB Hubs:
   
   • Consider using powered USB hubs for your cameras. This can help ensure that the devices remain connected to the same ports on the hub even if Windows reassigns the internal USB ports. A powered hub can also provide more stable power to the devices.
     
4. USB Port Labeling:
   
   • Physically label the USB ports and the corresponding cameras. While this won't prevent Windows from reassigning, it will make it easier to reconfigure the monitoring software after each reboot.
     
5. Group Policy and Device Installation Restrictions:
   
   • If you have access to Group Policy settings, you can configure policies to control how devices are installed and managed. This may provide more control over USB device assignments.
     
6. Third-Party Software:
   
   • Consider using third-party software or utilities designed to manage and maintain consistent device assignments. These tools may help you create and enforce specific device-to-port mappings.
     
7. Feedback to Microsoft:
   
   • Provide feedback to Microsoft about this issue. They may address it in future updates if it affects a significant number of users.
     

Please note that modifying the Windows registry can be risky, and it's generally recommended to avoid making changes unless you're confident in what you're doing. Additionally, Windows updates and changes in behavior can sometimes override registry modifications.