Windows 10: it has set account up with wrong phone number and i cant sign in now with out the number....

I have a subscription but it did not set up with the right phone number. How do i change the number? When it has added the +61 it has dropped a 0 off the front of the number so now it is not the right number and i can not get the code to sign in.

:)

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

Want to change phone number in Microsoft account

To add a new email address or phone number as an alias:

Sign in to Manage how you sign in to Microsoft with your Microsoft account. If you’re having issues signing in to your Microsoft account, go to Microsoft account help.

Note

You may be prompted to enter your Microsoft account password, or to enter a code sent to the email address or phone number listed in your account's security information. By providing this info to us, we know the request is coming from you.

Under the Account aliases section, select either Add email or Add phone number.

If you selected Add a phone number, go to step 5. If you selected Add email, choose whether to add:

A new email address. Select Create a new email address and add it as an alias, and then follow the instructions.

A non-Microsoft email address (such as an @gmail.com or @yahoo.com email address). Select Add an existing email address as a Microsoft account alias, and then select Add alias.

After you've added the email address, you'll be asked to verify that you're the account owner:

Select Verify next to the new alias. A message is sent to the account for verification.

After you receive the message, select the included link to confirm that you own the account.

If you selected Add a phone number, follow these steps:

Select your country from the list.

Enter the phone number you want to use, and then select Next.

When you add a new phone number, we'll send a text message to that number to verify it. Enter the code from the text message, and then select Next.

https://support.microsoft.com/en-in/help/12407/...

 

how can I change child account it has been set up with wrong email and phone number?

Hi Christine,

Please follow the steps below on how to change your child's email address and phone number.

1. Go to accounts.live.com, and sign in your child's account.

2. Select Your info tab at the top part of the page.

3. Select Manage how you sign in to Microsoft.

4. You may be prompted to enter a code we send to the email address, or phone number listed in your account as security information. This lets us know the request is coming from you.

5. Select either Add email, or Add phone number.

6. If you selected Add email, follow these steps:

a. If you want to create a new email address to use, select Create a new email address and add it as an alias, and then follow the instructions.

b. If you have a non-Microsoft email address (such as an @gmail.com or @yahoo.com email address) that you want to use, select
Add an existing email address as a Microsoft account alias, and then click
Add alias.

7. If you selected Add phone number, follow these steps:

a. Select your country from the list.

b. Enter the phone number you want to use, and then select Next.

c. When you add a new phone number, we'll send a text message to that number to verify it. Enter the code in the text message, and then select.

Thank you.