Windows 10: It says I own this game but I can't find it on my computer

When I open the Microsoft Store I click the game and it says I own but when I look for it on the computer I can't find it.

:)

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Games cause the computer to freeze seconds after opening them for Windows 10

Hi,

Thank you for providing us the troubleshooting steps that you have performed.

I suggest to run the game in compatibility mode by following the steps below and check if it helps.

• 
  Right click on the ‘Setup’ icon for the game and click on properties.
  
• 
  Under Compatibility tab, check the option for ‘Run in Compatibility mode’.
  
• 
  Select Windows 8.1 from the drop down list.
  
• 
  Click on Apply and then OK.
  

Please revert with the result of the issue and we will be happy to help you.

 

Computer makes buzzing and lags my games Windows 10

Hi,

This issue may arise due to: outdated drivers or third party conflicts.

In order to help you better, could you please confirm a couple of things.

• What is the make and model of the computer?
• How are you playing the game? Is it through app or online game?
• Do you get any error message while playing the game?
• Is this issue specific to particular game or all?
• Have you made any changes to your computer prior to this issue?

I suggest you to follow the below methods and check if it helps.

Method 1: Follow the below steps.

Steps 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I suggest you to place your computer in Clean Boot state as below and check whether the issue persists or not.

Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

Follow the article How to perform a clean boot in Windows in the below link and check if it helps:

https://support.microsoft.com/en-us/kb/929135
(Applies to Windows 10 as well).

NOTE: Once you perform clean boot do refer to the section
“How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

Method 2: I suggest you to Update display drivers
and check if it helps.

To Update display driver, please follow these steps:

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the adapter and click
  Update.
• Restart the computer and the basic driver will be updated automatically.

If still the issue persist then I suggest you to download the install the Display drivers from manufactures website for Windows 10 and check if it helps.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.