Windows 10: Its not you its us error adding child family

HelloI tried everything. I am trying to add my child as a Microsoft family member and it doesn't work. My son can't login to his new laptop. It constantly comes up with "its noy you, its us" error message. I tried login in from different devices I uploaded family appThere is no skip step in choosing guardian. I read every forum answer i think. Thank you * Moved from Research

:)

 

Problems adding a child on the family account

Hello,

We're here to help.

You might be facing this issue due to the account is not configured properly.
Kindly refer to the steps below on how to reconfigure your
Family Safety feature for your Windows 10 device.

To remove a child

• From a web browser, go to
  http://account.microsoft.com/family and sign in with the Microsoft account of an adult in the family.
• To remove a child, choose Remove at the top of the section labeled
  Select a child to view or edit their settings.
• Select the person you want to remove from the family.
• Select the Remove button that appears when you've chosen the person to remove.

To add a child to your family

• Sign in at
  account.microsoft.com/family.
• If this is your first time setting up a family, select Add a child.
  
  If you've already added child accounts to your family, go to Select a child to view or edit their settings and then select
  Add.
• Enter your child's email address and select Send invite. If your child doesn't have an email address, select
  Create a new email address for your child and follow the instructions on the screen.
  

Your child will need to accept the invite from their email.

Do note, you need to accept the email invitation from a device with the Child account currently logged in.

Let us know how it goes and we will be glad to assist you further.

 

Problems adding a child on the family account

Hi,

After your child accepted the invitation, did you have him/her sign in to Windows 10 using the same email address you sent the invitation to?

That will be the last step in adding your child to your family.

Kindly refer to the link below.

• Add Someone to Your Family

Other Helpful Links:

• Troubleshooting Family Safety Features
• Family Safety FAQs

Let us know if you need further assistance.

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.