Windows 10: "It's not you it's us" stopping me opening child account

Discus and support "It's not you it's us" stopping me opening child account in Windows 10 Software and Apps to solve the problem; I bought my son his first laptop and have tried setting up his account via the family options. Every time I try to verify his account which requires me... Discussion in 'Windows 10 Software and Apps' started by dlimarus, Mar 22, 2023.

  1. DLIMARUS
    dlimarus Win User

    "It's not you it's us" stopping me opening child account


    I bought my son his first laptop and have tried setting up his account via the family options. Every time I try to verify his account which requires me to use my own account as I am his parent, I get the message, "Something went wrong. It's not you, it's us". That doesn't help at all, and I can't get further with this. My son is now wondering why I bought him a rubbish laptop for his birthday. Pretty poor start with Microsoft.I can see other people have asked similar questions, but I cannot see any reply other than, "we'll make our developers aware". Is there a fix? Please provide a solution

    :)
     
    dlimarus, Mar 22, 2023
    #1
Thema:

"It's not you it's us" stopping me opening child account

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