Windows 10: I've been with technical support they created a restore point they hacked me me when I...

I've been with technical support they created a restore point they hacked me me when I restart the laptop I see a CTo logo they have control on everything I do I deleted all my files and changed password I reinstall windows install kali install windows again I still cannot deal with the virus cause is in the bios tried to flash the bios to reinstall it I really need help please

:)

 

creating a restore point

Hi Anthony,

We understand that you're having an issue with creating a restore point. For us to further assist you, we'd like to gather additional information.

• Have you tried creating system restore point manually?
• Have you tried any troubleshooting steps before posting this concern? If yes, what are those?

If you haven't created a system restore point manually, you can refer to the article below and follow the instructions given. Disable your antivirus or security software and then try to create a system restore point manually.

Create a system restore point

Looking forward to your response.

 

Want to create restore point

Hello,

This is Sudha Independent Advisor and user like you. Please follow below steps to solve your issue

1. In the search box on the taskbar, type Create a restore point, and select it from the list of results.

2. On the System Protection tab in System Properties, select Create.

3. Type a description for the restore point, and then select Create > OK.

reference link :
https://support.microsoft.com/en-us/help/402753...

 

System Restore Point Questions

Thanks, Dave!

Suppose I go back to an earlier version of C: with the desired restore point, restore from it and create a restore point on D:, then reload the current C:. Will I be able to restore from that restore point on D:?

Step by step:

1. Enable Restore for D:
   
2. Back up the C: drive with Acronis.
   
3. Restore C: to an earlier date with the desired restore point, from the Acronis backup image.
   
4. Restore the system from the desired restore point.
   
5. See if Restore is still enabled for D:. If not, enable it there, with the same capacity as in step 1.
   
6. Disable Restore for C:.
   
7. Create a restore point. Since there's no availability on C:, it should be created on D:, and be identical to the desired restore point.
   
8. Now put C: back to the current version using the backup created in step 2.
   

Will the system now recognize that restore point on D: and let me restore from it?

(Edited to add the explanation, and step 4.)