Windows 10: I've had my pc crash upon startup/waking up from sleep mode, I've been wondering if someone...

Dear,As title says, see below for my dump files:https://drive.google.com/drive/folders/1nApDMP-Ldj15ru-Txc9SIqt7CjqllrN7?usp=drive_linkThank you in advance,Martin.

:)

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.

 

PC waking up automatically from sleep mode

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the PC is waking from sleep mode as soon as you set it for sleep mode.



I appreciate your efforts in trying to find out that the issue is due to the wireless mouse and keyboard you are using.

1. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
2. Which build version of Windows 10 are you using currently?

Refer the article
Which version of Windows operating system am I running?



Meanwhile, I would suggest you to check the power management tab for the driver and see if that helps.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
3. Expand the Keyboard and Mouse drivers.
4. Double-click on the drivers and click on Power Management tab.
5. Un-check the box next to Allow this device to wake the computer.
6. Click on OK and close the device manager.

Try putting the PC to sleep mode and then check if the PC is waking up automatically.



If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator