Windows 10: January update locked me out of my laptop, I was able to reset and keep my files - two...

January update locked me out of my laptop, I was able to reset and keep my files - two weeks later it locks me out again. Can only sign in with face or PIN- neither work now...

:)

 

Announcing January feature update 16.21 (19011500) for Office for Mac

Source: Announcing January feature update for Office for Mac Version - Microsoft Community

 

Announcing January feature update 16.21 (19011500) for Office for Mac

Source: Announcing January feature update for Office for Mac Version - Microsoft Community

 

Locked out of laptop. Failed Pin Attempts

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

May I ask if you forgot you PIN that you use to log into your laptop?

If you'd like to reset the laptop, follow the instructions below:

1. Access the Recovery Environment:
   
   • Start your laptop and as soon as it begins to power up, repeatedly press the F11 key (this key might vary depending on the manufacturer; consult your laptop's manual if F11 does not work). This should bring you to the Windows Recovery Environment.
     
2. Navigate to Troubleshoot Options:
   
   • In the Windows Recovery Environment, select "Troubleshoot" from the options provided.
     
3. Reset Your PC:
   
   • Under the "Troubleshoot" menu, you will find an option to "Reset this PC". Select this option.
     
4. Choose to Remove Everything:
   
   • You will be given two options: "Keep my files" and "Remove everything". Since you are locked out, select "Remove everything". This will remove all personal files, apps, and settings.
     
5. Confirm the Reset:
   
   • Follow the on-screen instructions to confirm your choice and start the reset process. The laptop will restart and begin the resetting process, which can take some time.
     
6. Set Up Your Laptop:
   
   • Once the reset is complete, you will need to set up Windows again as if it were a new device. Follow the on-screen instructions to configure your settings.
     

Please do let me know if the method I suggested works for you or if you need further assistance.