Windows 10: JBL Quantum 100 headset connection problems

Greetings,I have recently bought a second monitor for my PC, which has a single port for headset connection. The monitor works fine, however, my old headset that had two separate jacks for mic and sound stopped working for some reason, even though my PC has 2 separate ports as well when I connected the sound jack from the old headphones into the monitor, it worked. Since i find having a mic fairly important, i bought a new pair of headphones, the aforementioned JBLs. They only have a single jack, however when i connect them into the monitor i can only hear sound and the microphone isn´t dete

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JBL Quantum 100 Headset microphone not detected by Windows

Hello i got problem with my JBL quantum 100 headset which it cannot be detected in my laptop. Even yesterday Dell technical engineer already reset and installed new drive via virtually still has problem with it. My other headset working fine this new headset cant be detected. Can anyone help me please. Thanks

 

my microphone on my JBL Quantum 100 headset is not working

Hi Wael,

My name is Umar. I'm an Independent Advisor and I will be happy to help you today.

I am sorry for the inconvenience this has caused to you. I understand that you're experiencing issues with the microphone on your JBL Quantum 100 headset. It can be frustrating when you're unable to communicate with your friends.Here are some steps you can try:

Right-click on the speaker icon in the system tray (bottom-right corner of your screen) and select "Open Sound settings."

Under the "Input" section, make sure your JBL Quantum 100 headset microphone is selected as the input device. Test the microphone by speaking into it and seeing if the input level indicator moves.

Check recording device settings: Go to Control Panel > Hardware and Sound > Sound > Recording. Make sure to select the proper recording device, which should be your JBL Quantum headset. Right-click on it and select "Set Default Device" or "Default Communication Device

Outdated or corrupt audio drivers can sometimes cause microphone issues. Go to the ASUS support website for your motherboard model and download the latest audio drivers. Install them and restart your computer.

For specific instructions on the items listed above, kindly check the link below.

https://support.microsoft.com/windows/5f230348-...

Please refer to the link below to the thread where similar issues were talked about:

https://answers.microsoft.com/en-us/windows/for...

I hope this information is helpful. Please let me know if you have any other questions.



Best Regards,

Salfi Umar

 

JBL Quantum 100 Headset microphone not detected by Windows

Hey there!

My name is Ravi, an independent advisor and expert user. I am happy to help you.

I understand you're facing an issue with the JBL Quantum 100 Headset that's not getting detected by your laptop.

Could you please tell me if you have tried using this headset with a different laptop?

I am looking forward to hearing from you.

Thanks,

Ravi