Windows 10: JBL Quantum 610 Wireless with dongle not present anymore and can't set it as default in the...

As the headset is not in the list in the third screenshot I cant switch easily between the integrated speaker of my laptop and the headset, before with my previous laptop under windows 10 and the SAME headset, it possible to just clic on the sound icon on the windows bar on the right side and to switch.

:)

 

JBL quantum 100 mic not working

Hi Theo,

I'm Christine, I'll be happy to assist you. Looks like your Mic is not working on your JBL Quantum. No worries, I'll do my best to help you.

May I know when did the issue start? Is there any changes made before you got this issue?

Have you checked if it was set as default?

Please press Windows key + R to open the Run Command box.

Kindly type mmsys.cpl and press Enter.

Check under Playback and Recordings your JBL quantum 100 and see if iit's enabled and set as default.

Kindly check and follow the steps from the link below to make sure that it was setup properly:

https://support.jbl.com/us/en/howto/jbl-quantum...

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

Independent Advisor

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my microphone on my JBL Quantum 100 headset is not working

Hi Wael,

My name is Umar. I'm an Independent Advisor and I will be happy to help you today.

I am sorry for the inconvenience this has caused to you. I understand that you're experiencing issues with the microphone on your JBL Quantum 100 headset. It can be frustrating when you're unable to communicate with your friends.Here are some steps you can try:

Right-click on the speaker icon in the system tray (bottom-right corner of your screen) and select "Open Sound settings."

Under the "Input" section, make sure your JBL Quantum 100 headset microphone is selected as the input device. Test the microphone by speaking into it and seeing if the input level indicator moves.

Check recording device settings: Go to Control Panel > Hardware and Sound > Sound > Recording. Make sure to select the proper recording device, which should be your JBL Quantum headset. Right-click on it and select "Set Default Device" or "Default Communication Device

Outdated or corrupt audio drivers can sometimes cause microphone issues. Go to the ASUS support website for your motherboard model and download the latest audio drivers. Install them and restart your computer.

For specific instructions on the items listed above, kindly check the link below.

https://support.microsoft.com/windows/5f230348-...

Please refer to the link below to the thread where similar issues were talked about:

https://answers.microsoft.com/en-us/windows/for...

I hope this information is helpful. Please let me know if you have any other questions.



Best Regards,

Salfi Umar

 

Windows 11 and JBL Quantum Duo speakers drivers

I have the same problem, purchase my JBL Quantum Duo last January 4, 2022 and i'm also having issues when connecting via USB. 3.5mm and bluetooth are both working fine though.

JBL also gave me the same response when I asked them regarding any compatibility issues with windows 11

device is detected under "Device Manager" but not showing on list of audio devices. Another thing I noticed is when connected via USB, my JBL Quantum Duo takes control of the Nvidia Audio via DisplayPort Cable and route the audio to the JBL QD speakers (Max Volume) instead of my monitor (MSI ARTYMIS 242C W/AUDIO OUT 3.5mm)