Windows 10: Jigsaw app

I have enjoyed using the “Jigsaw app” for a good while now. I have bought puzzles and i have packs secured with points.


However, i can no longer accessthe app. I am constantly presented with a screen that flashes between three picturess, mountains, wool and a bus.



Can you please help me.


Thanks



Lesley

:)

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Microsoft Jigsaw app hangs

Hi William,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing in accessing the Microsoft Jigsaw game and Windows Store.

I suggest you to try few of the below troubleshooting steps and check if it helps

Method 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

• 
  Type Troubleshooting in the search next to start on the desktop.
  
• 
  Click on View All on left side and select
  Windows Store Apps.
  
• 
  Select Advance and click on
  Run as Administrator.
  
• 
  Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

Method 2: You may try these steps to clear the Store cache and check if it helps.

• Press the Windows + R keys on the keyboard.
• Type wsreset.exe and press Enter.

Reboot the computer and then check if the issue persists with the application.

Hope it helps. Kindly update the status of this issue, we will be happy to help you.

 

Jigsaw can't sign in

We also suggest resetting Microsoft Jigsaw from the Settings menu to resolve any corrupted game data.

• Click Start and click Settings.
• Select System.
• Select Apps & features.
• Find Microsoft Jigsaw and click Advanced options.
• Click Reset.
• Restart your device so that the changes can take effect. Sign in to the game and check if it works.

Another solution we recommend is to uninstall and reinstall the game. This will replace corrupted game files. Refer to

How to uninstall and reinstall a game on Windows 10 for the steps.

Keep us posted with the progress. We'd be glad to provide you additional suggestions.