Windows 10: Jigsaw has lost all my purchased collections

Jigsaw suddenly cannot connect to Xbox from my Win10 PC and has lost all my purchased collections. It askes me to sign in to the Xbox app and try again. The Xbox app IS signed in. I've logged out, reinstalled, rebooted, updated, run the trouble shooter and anything else the support staff can suggest, but they seem to have no solution. It's almost as if it tries to connect but fails very quickly. It is only jigsaw that fails. The whole Solitaire collection IS signed in apart from Jigsaw. Has anyone found a solution?

:)

 

Microsoft Jigsaw - unable to download purchased collections

Hey Nathan,

No, it doesn't happen with any other program. As stated originally, I even tested other MS Collection apps, but the problem only occurs with MS Jigsaw.

Same content? Well, it hangs with any Daily Challenges in Jigsaw, but not in Solitaire or Sudoku. The window closes (blinks off) whenever I try to download a Jigsaw collection - any collection. (yes, I'm talking about ones I have already purchased) I can
download these collections to my other laptop, but not this one. And after removing the app and reinstalling, I was unable to download the collections that had been previously downloaded - the Jigsaw window just closes.

So, I thought I had answered these questions in my original post but I've tried to clarify more. Or am I missing the point - are you're really asking about something different?

No, problem is not RAM. Even if it's the only app running Jigsaw blinks off. With multiple resource-heavy apps running, other apps function and download content without a problem, just like Jigsaw used to do.

App troubleshooter gave me the same result as WesPhillips13 - won't work for Windows 10. But please note that I use many apps from the Windows Store and Jigsaw is the only one that has stopped functioning correctly.

 

Microsoft Jigsaw - unable to download purchased collections

I've upgraded to Windows 10 on both my "home" Lenovo U530 Touch and on my Lenovo Yoga 2. On the Yoga, I can use currently downloaded collections but cannot download others. I can purchase new collections, but I soon as
I try to download a collection, the Jigsaw window just closes. No error, no hanging, no message - just 'blink' and the window is gone. (I can download the collections to the other computer, but I want to use them on the Yoga.)

I tried downloading other items from the store - works fine.

I noticed the Daily challenges in Jigsaw aren't downloading, they each say "downloading" and the little spinning circle is evident for each, but nothing ever happens. I checked the daily challenges for the Solitaire Collection and for Sudoku and they both
download fine.

I uninstalled Jigsaw and then downloaded/installed from the store without any problems, but it didn't help. And now I'm down to only the 2 collections that come with a new install ...

Any ideas?

 

Microsoft Jigsaw - unable to download purchased collections

Not exactly the same problem but points were deucted from me but the collection that I applied for cannot be found. I have been advised to look in 'Downloads' (obvious really & already done), also to run 'Store Troubleshooter' or search 'Drive C'. No help
from these either.

Also on the page showing collections, if I select show "All Collections", I am taken out of 'Microsoft Jigsaw altogether and have to reload it.

Before I try to download another collection can anyone suggest where the attempted download could be?