Windows 10: Jigsaw very slow with graphic effects

HI


For the last few weeks, jigsaw has become very slow.


When two pieces match, the graphic and sound effect takes at least 3 seconds to run and you cannot do anything until it is finished. That makes the game very unhandy to play. Do you know what is happening ?


Best regards

:)

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Jigsaw can't sign in

We also suggest resetting Microsoft Jigsaw from the Settings menu to resolve any corrupted game data.

• Click Start and click Settings.
• Select System.
• Select Apps & features.
• Find Microsoft Jigsaw and click Advanced options.
• Click Reset.
• Restart your device so that the changes can take effect. Sign in to the game and check if it works.

Another solution we recommend is to uninstall and reinstall the game. This will replace corrupted game files. Refer to

How to uninstall and reinstall a game on Windows 10 for the steps.

Keep us posted with the progress. We'd be glad to provide you additional suggestions.

 

Jigsaw has lost all my purchased collections

Hi PennyMilly,

There's a lot of possible reasons why you're unable to sign in on a certain on the Xbox app. One of which is having a corrupted app file. To help you resolve this concern, I recommend that you perform the steps below:

Step 1: Reset the Xbox app.

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find the Xbox app and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect.

Step 2: Reset the Microsoft Jigsaw from the Settings menu to resolve any corrupted game data.

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find Microsoft Jigsaw and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect.

Step 3: Uninstall the Microsoft Jigsaw from program list.

1. Click Start.
2. Right-click on the Microsoft Jigsaw from the program list.
3. Click uninstall.
4. Reinstall the game from Windows app store.

If the issue persists, I highly recommend that you get in touch with our Microsoft Casual Games Support. They are the dedicated support that can definitely assist you in a complicated issue on the game Microsoft Jigsaw. To do this, you may refer to the link
below:

Microsoft Casual Games Support

Kindly update us with the results, so that we can assist you further