Windows 10: jpeg scans disappear

where do my jpeg scans go?

:)

 

scanned documents

Hello,

By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

• Press Windows and type pictures
• Click Pictures and double-click the Scans folder.

Furthermore, we suggest that you repair your Word application by following the steps on this

link.

Let us know how that turned out for you.

 

Unable to scan photos and save to .jpeg format as Windows Fax and Scan has disappeared on Windows 10

Hi Janine,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about saving the photos to .jpeg format and scanning them on your device. We will help you in resolving the issue.

Do let us know the make and model of your compute and model of the printer you are using?

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to follow the below steps to save the scanned copies to .jpeg format.

• Press Windows key from the keyboard, type Windows Fax and Scan
  and select it.
• Click on Scan from the left and click on
  New scan at the left top corner of the Toolbar.
• When the "New Scan" dialog box opens, click the "Profile" drop-down list and choose "Photo."
• Review the scanner settings. Make sure the printer/scanner is selected.
• Click "Preview" to see what the scan would look like. Edit the scan settings if needed. For example, you can change the
  output file type (.jpeg) or move the slides to adjust the brightness and contrast.
• Click "Scan." After the scanning is complete, click "Save As" on the toolbar and save the file under a new name.

Step 2: I suggest you to disable Windows Fax and scan features, restart the computer, enable the feature and check helps.

• Press Windows + X keys from the keyboard, click on Programs and Features.
• Click on Turn Windows features on or off from the left pane.
• Expand Print and Document services, uncheck the option
  Windows Fax and Scanon.
• Restart the computer and enable the feature.

For more details about scanner refer to the below link:

Scan app for Windows: FAQ

(Applies to Windows 10 as well)

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

 

The 'Photos' app for photo viewing has disappeared.

I do not understand this, when I returned to the PC later today my original settings had returned to the start screen, including one other tile which I had also lost but had not yet re-instated. Also the original list of 'All apps' had returned to the start
screen, including 'Photos'. There is nothing that I am aware of having done that should have caused the original disappearance of some apps from the 'All apps' list and their associated tiles, or that could have caused them to return.

It has therefore been unnecessary to follow your suggested steps, though I have done so anyway and it works as suggested. Note that I had followed your steps 1 & 2 earlier which is why I knew 'Photos' had not disappeared from the PC but was simply not
visible on the 'All apps' list and hence my inability to re-pin the tile.

Thank you for your reply and understanding my frustration.