Windows 10: Jpg files won't open with paint 3d when I double click .

HiI have been using paint 3d to crop , remame , save images I am working on for quite a while now with no problems at all , paint 3d is my default paint program I am using . On Wednesday after working with paint my PC said it had updates to do so I let it update and let it shut down , then yesterday when I went to use paint 3d I click on the jpg and it will now only open in paint , I ran a virus scan which came back negative and then uninstalled and reinstalled paint 3d but the problem still persists , if I open paint 3d I can insert the jpg and work on it that way but for some some reason it

:)

 

Paint 3D cannot open STL files

Please update Paint 3D to be able to open STL files. View 3D *can* open them just fine.

When I open them in View 3D, and click the "Paint 3D" button, it gives this error message:

"We couldn't open Paint 3D. Wait a bit, then try again."

I did, and it keeps failing. So then, I manually go to Paint 3D, and open the file from there. In order to do that, I have to enter "*.*" as the filename, otherwise it won't pop up. The file types dropdown doesn't list STL files. But that's for good reason,
apparently, because Paint 3D says:

"Paint 3D can't read this file. It may be invalid, or in a format that we don't currently support."

So, recap:

1) The file is completely valid, because View 3D can open it just fine

2) Why can Paint 3D not open a file, while View 3D can?

3) Please add this functionality to paint 3D. It's an industry standard file type for 3D models.

This is on Windows 10.0.15063.

 

Paint 3D: Can't open project

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are having difficulties with Paint 3D app on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the Version of Paint 3D installed on the PC?
  
• Did you try opening any other project or did you try to open the same project on a different device?
  
• Are you aware of any recent changes on the PC prior to this issue?

However, we would suggest you to perform step 1, 3 & 7 from this article:
Fix problems with apps from Microsoft Store



If the issue persists, then we would suggest you uninstall and reinstall Paint 3D app.

1. Close Paint 3D app. Press
   Windows + X key.
   
2. Select Windows PowerShell (Admin)
   from the list.
   
3. Copy and paste this command:
   Get-AppxPackage *Microsoft.MSPaint* | Remove-AppxPackage
   
4. Press Enter key and once the process completes, restart the PC.
   
5. After restart go to Microsoft Store and install
   Paint 3D.

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Let us know the results. We will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

My Paint 3D file won't open, any help?

Hi OliverKearney,



Welcome to post in Microsoft Community. I'm Mosken, let me help you figure it out.



According to your description, I knew that your Paint 3D file cannot be opened, but other files including previous versions of the file can be opened. Is that right?



First of all, I suggest you try to copy the file to another device to see if it can be opened. Because this can determine whether it is a problem with the file itself.



Then it is recommended that you back up all data related to the app and try the fixes below.

1. Repair Paint 3D

"Win" logo key + "Q" to open the search box and enter "Paint 3D", right-click "Paint 3D" at the top of the result list > "App settings" > "Reapir".

2. Check updates for Paint 3D

Open the Microsoft Store, click "Library" in the lower left corner, then you will see the installed applications, click "Get updates" to see if there is an avaliable update for the application, please click the "Update" button on the right to update.

3. Reset Paint 3D

"Win" logo key + "Q" to open the search box and enter "Paint 3D", right-click "Paint 3D" at the top of the result list > "App settings" > "Reset".

4. Clear Microsoft Store Cache

Because the app is installed from the Microsoft Store, it may be related to the cache of the Microsoft Store, so it is recommended that you try to clear the cache of the Microsoft Store. "Win" logo key + "R" to open "Run", type "wsreset.exe", and hit enter (this will open a blank "Command Prompt" window, which will close and automatically open the Microsoft Store after about 10 seconds).

5. Reinstall Paint 3D

You can try uninstalling the app in the apps list, restarting the system, then reinstalling the app in the Microsoft Store and seeing if you can open the file.

The above steps are provided based on the information I have learned so far, I wish that will be helpful to you. If your problem still cannot be solved by these steps, you could tell me the specific situation in the next reply. I will continue to assist you in solving the problem.



Best Regards,

Mosken- MSFT | Microsoft Community Support Specialist