Windows 10: Jumper EZBOOK X4 back lit keyboard

Discus and support Jumper EZBOOK X4 back lit keyboard in Windows 10 Support to solve the problem; Hi 10 members . I wanted to ask if any of you have knowledge or heard about the laptop called JUMPER EZBOOK X4 . This is a Chinese brand and I bought... Discussion in 'Windows 10 Support' started by tamo, Nov 11, 2018.

  1. TAMO
    tamo Win User

    Jumper EZBOOK X4 back lit keyboard


    Hi 10 members .

    I wanted to ask if any of you have knowledge or heard about the laptop called JUMPER EZBOOK X4 .

    This is a Chinese brand and I bought it for my wife's Christmas .

    Here is the issue : The back lit keyboard has to be switched on manually by fn+space ( it has 2 lighting levels ) and once on it STAYS on until I switch it back of by fn+space . Now ! I have many years experience with both laptops and desktop hardware and very familiar with the windows 10 power settings so unless I am missing something this is how this laptop is meant to be . I have never came across this set up . What I have always saw is the back-lit keyboard going off after a period of inactivity then comes on with a trackpad swipe or any key stroke . I have scoured the web for "jumper" support thinking there could be a driver or app to DL with no luck .

    Any one got an idea ?

    Thanks

    :)
     
    tamo, Nov 11, 2018
    #1
  2. MICHAEL GALL
    Michael Gall Win User

    Microsoft Sidewinder x4 Keyboard "Macro Key Not Assigned" / Stuck on Auto

    Hi Jamie,

    For us to properly isolate the issue with your Microsoft Sidewinder x4 Keyboard, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
    • When did the issue begin?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    In the meantime, we suggest that you download the latest driver for your keyboard. Here is the
    link.

    We look forward to your response.
     
    Michael Gall, Nov 11, 2018
    #2
  3. AGENTDBCOOPER
    AgentDBCooper Win User
    Jumper Ezbook 2 Ultrabook BSODing after Windows Update


    Hey! Thank you and for your reply!

    The Jumper Ezbook 2 only has one single set of drivers. There are no older or newer versions available. Just the single one. I've tried uninstalling and removing the drivers and then reinstalling with the ones freshly downloaded. They appear to be the same ones.. at least the date is.

    Was that my issue? The network card drivers?
     
    AgentDBCooper, Nov 11, 2018
    #3
  4. AGENTDBCOOPER
    AgentDBCooper Win User

    Jumper EZBOOK X4 back lit keyboard

    Jumper Ezbook 2 Ultrabook BSODing after Windows Update


    Hey guys!

    I got a Jumper Ezbook 2 ultrabook and the thing has been BSODing at some point during the Windows Update process. The laptop is brand new and first thing I did was update.

    As per the instructions, I've attached the zip file for review. My apologies for having absolutely no idea how to read the results. Thanks for the help! I really hope I don't have to send this thing bad! Minus this issue, it's actually quite nice!
     
    AgentDBCooper, Nov 11, 2018
    #4
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Jumper EZBOOK X4 back lit keyboard

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