Windows 10: Just as my laptop with Windows 11 was restarting after an update, it got stuck in an...

This has happened to me twice in the past year. I recieve an update and when I restart my laptop its stuck in an automatic repair loop and the only way to boot back into windows is resetting my pc. I try every option in troubleshooting:- Startup Repair: The first time this happened to me I had tried many troubleshooting options including this and it had fixed the issue temporarily after trying it multiple times. Although the next time I restarted my laptop the same issue persisted and was stuck in an automatic repair loop again. I had no other choice but to back up all my files and reset my la

:)

 

Uninstalled BitDefender, laptop stuck in restart

I have BitDefender Free version on Windows 10. I followed the instructions at https://www.bitdefender.com/consumer/support/answer/2791 to uninstall it. Unfortunately, I followed with Windows 11 process rather than the Windows 10 process. This means uninstalling BitDefender from the APPWIZ.CPL tool rather than BitDefender Security folder. I got no complaint messages, but I was prompted to restart my laptop.



The laptop has been stuck in a startup step for about 10 minutes, with the message "Getting Windows ready. Don't turn off your computer".

1. Could this have been caused by following the Windows 11 process instead of the Windows 10 process?
   
2. At what point should I conclude that it is never going to finish?
   
3. Would it be safe to perform a hard reboot?
   

* Moved from Virus & Malware

 

Windows 10 Laptop stuck in update upto 3 hours then rollsback update

@zbook,

I am slightly confused by the results.
As suggested by you, I performed clean boot in Windows 10
In msconfig, chose Selective startup and unchecked "Load Startup items". Then under Services tab after hiding all Microsoft services, I disabled all services. Then in startup tab I disabled all startup tasks and restarted my Laptop. Once it booted I went to settings ->Windows update and clicked on "Check for updates" and then it gave a couple of updates like "2021-01 Windows update for Windows 10 v 1909" , "Update for removal of Adobe flash player.." and asked it to run the updates.
So it ran the updates and restarted again. And I see in the update history as shown in below screen shot that those 2 updates are applied with todays timestamp 5/22/21




However on the Windows update screen it still shows "You are NOT up to date. Your device is missing important security and quality fixes" as shown in below screenshot.
If I click on "Check for Updates" nothing comes up now and it keeps saying "You are NOT uptodate your device is missing important security and quality fixes" I tried restarting a few more times and it says the same thing.




Also if I click the Start->Power icon, there are only 2 Options as shown in below screenshot. "Update and shut down" and "Update and restart".




So can you please advise what this signifies and how do I proceed from here and what are the next steps because I am confused if it already applied all the updates or it is not able to apply the updates .
Appreciate your help.

Thanks

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I am sorry, can you please clarify this which you have mentioned in your reply ?

(1) What do you want me to do with this link
setupdiag: https://docs.microsoft.com/en-us/win...rade/setupdiag

(2) And what is V2: BSOD for. Is it connected to above setupdiag step ?

(3) Is Upgrade_failure_info.bat the 3rd step you want me to run after above V2:BSOD step ?

(4) PS2 Logs: Is this the 4th step to perform after upgrade_failure_info.bat step ?

thanks

- - - Updated - - -

I am sorry, can you please clarify this which you have mentioned in your reply ?

(1) What do you want me to do with this link
setupdiag: https://docs.microsoft.com/en-us/win...rade/setupdiag

(2) And what is V2: BSOD for. Is it connected to above setupdiag step ?

(3) Is Upgrade_failure_info.bat the 3rd step you want me to run after above V2:BSOD step ?

(4) PS2 Logs: Is this the 4th step to perform after upgrade_failure_info.bat step ?

thanks

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.