Windows 10: Just bought a new computer. The sound is muted and I am unable to change the setting to...

I have tried to press the speaker button to change the setting, but it does not work.

:)

 

Sound muted if changes volume while playing

Hi everyone, I have a rather odd problem.

My sounds seem to works fine, however if I change volume while sound is playing, the sound is muted. It happens every time doing so.

My laptop is running windows 10 and sound is played through computer's internal speakers.

Here are what I tried and found.

1. Use built-in player in windows 10 to play a video, volume is set to 30 at the beginning. Pause the video and change volume to 80, then resume playing. Everything works fine.
   
2. Again, play a video with volume set to 30 at first, this time increase volume while video is still playing, sound is muted as soon as I click the volume bar.
   
3. After step 2, sound is still muted even I decrease volume back to 30.
   
4. Volume bar is always available during the test, and there is no error notification.
   
5. I thought it was a driver issue so I re-installed sound card driver with latest official one.
   

I can’t try a system restore since it is the laptop for work.

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Sounds mutes automatically

Hello,

I request you to try the methods below:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

Fix sound or audio problems in Windows - Microsoft Support

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.