Windows 10: Just got laptop back from repair, question

Discus and support Just got laptop back from repair, question in Windows 10 Software and Apps to solve the problem; I recently had my motherboard and gpu fail on my Alienware 17 R3. Dell shipped it to them and it arrived with 2 separate installs of Windows on both... Discussion in 'Windows 10 Software and Apps' started by Matthew Conway, Oct 14, 2023.

  1. MATTHEW CONWAY
    Matthew Conway Win User

    Just got laptop back from repair, question


    I recently had my motherboard and gpu fail on my Alienware 17 R3. Dell shipped it to them and it arrived with 2 separate installs of Windows on both hard drives. How do I delete the 2nd install without corrupting my system and having to reinstall everything all over again?I have windows 11 on both drives.Thanks in advance..

    :)
     
    Matthew Conway, Oct 14, 2023
    #1
  2. N-STER
    n-ster Win User
    n-ster, Oct 14, 2023
    #2
  3. STEVE C
    Steve C Win User
    Windows 10 Advanced Options Menu to Repair

    I would try the following steps in order:

    1. Remove the laptop main battery for a few minutes - may reset something
    2. Load BIOS defaults
    3. Install Macrium Reflect Free on another PC, create a Reflect USB repair disk then use that disk to repair your laptop
    4. Recover from backup if you have one
    5. Perform a Windows 10 repair install - see instructions on this forum
     
    Steve C, Oct 14, 2023
    #3
  4. ZBOOK
    zbook Win User

    Just got laptop back from repair, question

    Programs not working

    In post 26 there were steps listed to fix the operating system corruption.
    Are you able to follow them?
    In post 29 was the suggested dism repair command.
     
    zbook, Oct 14, 2023
    #4
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Just got laptop back from repair, question

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