Windows 10: Just got my HP laptop back from the repair shop and I have no sound, no microphone. I have...

I just got my HP Laptop back from the repair shop and I have no sound and no microphone. I have used the Audio Trouble shooter but it did not solve my problem. I have Windows 10 and I have downloaded Microsoft Edge. I really need my microphone and speakers for work. Can anyone help me? Be aware, I'm not strong with technology.

:)

 

HP laptop messed up by repair shop, please help!

I got the charger back from the shop, Greg, I will attempt the first steps of HP diagnostics today, thank you!

 

External microphone does not work

Hi Zarbab,



Thank you for writing to Microsoft Community Forums.



The issue could be because of the microphone being in a disabled state. I suggest you to try the steps listed below and check if it works:

• Open Control Panel and categorize to view by
  Small Icons.
  
• Click on Speech Recognition and navigate to
  Advanced Speech Options > Microphone > Advanced
  
• Check Real Conexant HD Audio, save the changes and exit
  Control Panel.
  
• Restart the machine to see if the microphone works.
  

Meanwhile, you may also want to go through the troubleshooting suggestions given in the following articles and see if they help:

• Fix sound problems in Windows 10
  
• HP PCs - Resolving Microphone Problems (Windows 10, 8)
  

Let us know how it goes.

Regards,

 

Video playing sound not clear

It sounds like your microphone is having some problems.

I suggest you take it back to the repair shop and tell them that the Microphone is not working fine.