Windows 10: Just got my new HP laptop and the sound does not work

It's really annoying that just for 2 days my new laptop has an issue already. There's no sound coming out from the speaker.

:)

 

HP Pavilion X2 upgrade to 1709 - no sound

I eventually got my detachable laptop to upgrade to Fall Creator, and was very pleased, then noticed that when I received notifications there was no sound, checked all the usual suspects, volume, system sounds, drivers, etc even plugged a headset in, no sound. Using the HP troubleshooter, its first step was to take me through Windows troubleshooter, through the drivers uninstall, it even had me reset my BIOS. HP have a hardware tester built into the UEFI, and on following the instructions, sounds out of the speakers, indicating a pass, but still no sounds from W10. The last suggestion from HP was to update the BIOS, however knowing the system worked before the upgrade decided against that. I followed the roll-back instruction, and after noting the audio drivers in 1709, found the same drivers in the roll backed version, but the sound was working again - bizarre!

 

Suggest new laptop/notebook

I haven't seen laptop from Xiaomi.. are they good? Which model?

I liked hp pavilion 360x series..suggest similar in other good brands..

I don't know why everyone hates hp so much? I have used 3 laptops from hp in last 10 yrs..latest is hp envy 17 3d , 4.5 yrs till now, first time encountered hardware problem now, that got fixed too with routine service...might need to replace fan later. But no major issue till now.. working like new even now

 

Bloatware on new HP laptop

Being a loyal hp/Compaq customer since 2006, I have bought since then 9 laptops from them, for my family.
I do the exact same thing with the proposed by @NavyLCDR process!
Create a full image of the hp installation, just for peace of mind and clean install Windows and reinstall the drivers as proposed, although nowadays that's not necessary either, as Microsoft provides all necessary drivers upon installation.
You might make an exception for the Intel RST and sound drivers. The first one after testing the best performing one for your system and the second, the best sounding one according to your tastes.
Update the BIOS to the most recent one, proposed by hp and don't bother with its bloatware.
As for HPSA, it won't do anything more than give you the same list you'll get with a simple visit to the hp support page for your PC.
Save yourself the time and effort trying to decide what is worth keeping or not, from all the hp installed bloatware! *Smile