Windows 10: Just renewed personal office 365 and it is not working? Please help me

Please help my purchase is not working. very frustrated

:)

 

renewal of office 365

Hi Becky

At the top right of any Office Application, log out of your Account, then log back in, to see if that prompts your Office installation to see the licence renewal . . .

If not, go to Office 365 Login | Microsoft Office and if you're not already signed in, select Sign in

On that page under your info, check the status of your subscription to Office 365

If that checks out, click this link and run through the Office activation troubleshooter:

https://support.office.com/en-us/article/unlice...

If that does not resolve this for you, follow these steps to perform a full repair of your Office installation . . .

Open Control Panel - Programs and Features

Click Microsoft Office in the list of installed applications

At the top, click 'Change'

On the resulting dialog, click 'Repair' - choose the Online Repair, it is a comprehensive fix

That should fix any issues with your Office Installation, including activation . . .

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

 

message to renew my office 365 subscription

Hello Carolyn

My name is Patricia and I am an Independent Advisor. I am here to help you today.

Please Apply these suggestions

https://support.office.com/en-us/article/renew-...