Windows 10: Just updated my MS Surface to Version 24H2 and Phone Link is gone!!!!!!!!!!!!!!!!

Just updated my MS Surface to Version 24H2 and Phone Link is gone!!!!!!!!!!!!!!!! The icon is there but when clicked on nothing happens, it doesn't launch, zippo!! Way to go Microsoft. Every damn computer I own that's been upgraded to 24H2 has had issues after the upgraded. Don't you guys ever test this ****?I went to the Microsoft App Store and Phone Link is not even listed anymore! ****?????How do I get Phone Link back and working???????????????????????????????????????

:)

 

Phone Link stops updating messages/conversations

In reference to "And since Phone Link doesn't show up in the Installed Apps list. we can't reset or uninstall/re-install"...

In the Start Menu ("All Apps" section only) you can right click on the Phone Link app and select 'MORE> App Settings'. That will get you to the advanced setting for the Phone Link app.

There you will find the Repair/Reset App options etc.

I will say (having the same problem as yourself) that the reset will get it working but only for a short time. Then the problem returns randomly.

I am a long-time user myself, so this is very disappointing.

Phone: Samsung Galaxy S20+, Android Version 13

PC: Surface 11 Pro / Windows 11 Pro (24H2)
Phone Link Version: 1.24071.83.0

 

MS Surface Keyboard Cover not recognized by MS Surface Pro 3

My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

• Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
  
• Performed the standard two button shutdown procedure - Force a shutdown and restart your Surface - Microsoft Support
  
• Update "HID keyboard" device in Device Manager.
  
• Uninstall and reinstall "HID keyboard device" in Device Manager.
  
• Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
  
• Updated all Windows 10 patches to date.
  
• Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
  
• Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - Download Surface Pro 3 from Official Microsoft Download Center)
  
• Reset Surface Pro 3 while keeping personal files
  
• Reset Surface Pro 3 and deleted all personal files
  
• Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
  
• Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - https://answers.microsoft.com/en-us...pe-cover/52f983c6-2e53-49fa-aac6-7c4cc5d25d9f )
  

A breakdown of the steps I've done to sometimes get it working

• Leave Surface Pro 3 on about 2 hours on battery only.
  
• Power on Surface Pro 3.
  
• Working Keyboard.
  
• Turn off Surface Pro 3 (or reboot)
  
• Keyboard not working anymore
  
• Another similar user here - https://answers.microsoft.com/en-us...er-issue/2d6ed60a-c892-4ed9-907f-846fd9496f5a
  

Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.

 

Factory reset Windows 11 24H2 (build 26100.863)

Hi, I am Dave, I will help you with this.

There are no currently listed problems resetting version 24H2 of Windows 11 and no specific steps you need to perform, are you experiencing any problems with that insider build that is causing you to perform a Windows reset?