Windows 10: KB4100347 keeps installing on my PC, since Sept 2018, and keeps stopping my touch screen...

KB4100347 keeps installing on my PC, a Windows 10 touch HP 23-q119, and this particular update since Sept 2018, keeps stopping my touch screen from working. I have used the wushowhide tool to stop it from downloading, but this update just bypasses the blocker. Is there another update to correct KB4100347. I have tried downloading KB4346783 which is supposed to correct whatever kb4100347 has done to my PC but it won't download. And yes, this has been going on since Sept 2018. I fix the touch screen problem and it comes right back. Lately I don't even have my touch for more than a couple of hours so I really hope someone can help me with this problem.

Thank you.

:)

 

touch screen

Hi,

We sure can provide some troubleshooting steps before you decide to get help from your laptop's manufacturer. Please follow the suggested solutions below:

Method 1: Check if the touch screen driver is enabled.

• In the Search bar, type Device Manager.
• Locate Human Interface Devices and look for touch screen.
  
• Right-click touch screen and check if it is enabled. If not, please enable it.

Method 2: Reinstall the touch screen driver.

• In Device Manager, go to Human Interface Devices.
• Locate touch screen again and right-click it to Uninstall
  the driver.
• Restart your PC to automatically install the driver.

Feel free to post back for updates.

 

I keep loosing my touch screen on my new laptop

Hi Deanna,

I realize that you are facing issues with the touch screen. I will try to help you with this.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to run the hardware troubleshooter. Once this is done, restart the computer to check if this helps.

• 
  Press “Windows key + X” to click on “Control Panel”.
  
• 
  Click on “Troubleshooting” and click on “View all”.
  

Click on “Hardware and Devices” to run the troubleshooter. Once this is done, restart the computer and check if this helps.

If need be then you may also want to update the drivers from Device Manager to check if that helps.

• 
  Select the search box in the taskbar, enter device manager, and then select Device Manager in the results.
  
• 
  Select the arrow to the left of Human Interface Devices.
  
• 
  Right-click HID-compliant touch screen, and then select Update.
  

Follow the on-screen direction to complete the process and remember to restart the computer to check if that helps.

Keep us informed to help you further.

Thank you.

 

Do I need KB4100347 for my processor?

My laptop has tried to do

2018-07 Update for Windows 10 Version 1803 for x64-based Systems (KB4100347)

and failed twice this month.( All the other windows/adobe updates have installed properly)

I have run the troubleshooter and it says everything is fine but when I check the update history there is no KB4100347 listed.

According to various sources on the internet this is supposed to be another security patch for intel processors to stop a vulnerability being exploited.

so I have 2 questions:

1. Will it keep trying to do this update? If so is it requiring another update first (I have not missed any cumulative updates since 1803 was installed)?

2. Is it a problem if my computer can't get this update? (it has an older N3060) perhaps only some cpu types need it?

Any helpful opinions/official guidance welcome