Windows 10: KB4517389 Continuous PIN Prompts

I access some of my company's web sites using a chip card certificate and PIN. Ever since this update, I receive continuous PIN prompts with no ability to get to my sites. I have tried IE11, Edge and Chrome.


I uninstalled KB4517389 which resolved the issue on all 3 browsers. The update was forced to install again the next morning by my company's IT and the issue is back.

:)

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.

 

Eliminate continual request for Picture or PIN as sign in

Hello Elaine,

Setting up a PIN is is good, however if you don't want to be asked to setup a PIN or Picture password, I suggest that you try these steps below:

1. When you're on the login screen, click on the icon on the right under the Sign in.
2. After clicking, enter your password as usual.
3. The request for PIN or Picture should disappear.

It may seem to be a workaround but I also suggest that you submit your issue using the
Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help determine what's causing it
and address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.



In order to submit a new feedback, please follow these steps:

1. On a Windows 10 device, search for "Feedback Hub" in Cortana search, then launch the app.
2. Navigate to Feedback in the left menu, then press +
   Add new feedback.
3. Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.

1. Important: If possible, reproduce the problem(s) after clicking
   Begin monitoring (or
   Start capture) near the end of the form;
   Stop monitoring when you're done.

1. Once you've completed the form and monitoring, click Submit.
2. Click Continue using Feedback Hub.
3. Click My feedback at the top, then find the item you submitted (it may take a while to appear).
4. Open the item you submitted, then click Share.
5. Click Copy link, then paste the link here in your response ( it will look like
   https://aka.ms/<unique link> ).

Let us know if you need further help.

 

Can't create pin for login. Pin stopped working

Try the steps here:

• Navigate to PC Settings -> Accounts -> Sign-in options. Click on I forgot my PIN link.
• Next, click on the Continue button in the Are you sure you forgot your PIN? screen.
• You can now add a new PIN and click OK.