Windows 10: KB5001330 - After update was installed we were unable to connect to our server

KB5001330


having an issue at multiable sites with this update not letting netbios work to connect to servers in our offices. I removed the update and we can get into the server now.


We were unable to ping the server name, but we were able to ping the ip address.

:)

 

Unable to connect to Google servers

There are cases that web content are blocked due to proxy server settings. We suggest that you remove the check mark on the the proxy server box, follow the steps below:

• Type Internet Options in the Ask me anything bar.
• Click on Connections tab.
• Click on LAN settings.
• Remove check in Proxy server box.
  

Once done, access your Google apps and check if issue persist.

Send your post to keep us updated on how the steps goes.

 

"Server connectivity = blocked" on Xbox app on Windows 10

Hi MoonBunny17,

If your server connectivity is "Blocked", it means that your computer was unable to establish a Teredo IPsec connection to the Quality of Service (QoS) server. Since you've tried the troubleshooting steps from our support page, let's try to restart the "IP
Helper" and "Xbox Networking Service" by performing the following steps below:

1. Press the Windows Key + R to open the Run box.
2. Type "services" and hit enter to open the Services Window
3. Scroll down until you find an entry called “IP Helper”. Right-click on it, and then click Restart.
4. Scroll all the way down to the bottom and do the same thing for “Xbox Live Networking Service”.
5. Close the window, open the Xbox app and check your connection again.

If the issue persists, I recommend that you try connecting your computer to another network to see if that will change the server connectivity on the Xbox app.

Keep us updated with the results after performing the suggested solutions above.

 

Unable to connect to Google servers

Hi Carole,

Thank you for the information.

“I have had ISSUES since October or November of 2016, after a Windows update and am unable to connect to any Google servers, so it may be related to that.”

May we know what issues you’ve encountered after the Windows update? Which version Windows do you have? You can get the information by simply typing
winver in the Ask me anything bar then press
Enter.

For now, I need your help by doing the following to further isolate the issue:

Step 1. Reboot Network Device i.e. Modem or Router

• Unplug the power connector, wait for 10-20 secs and plug it back in.
• Wait for about 30 secs to reboot.
• Proceed with Step 2 after rebooting your router.

Your internet connection will drop when your network device is rebooted. You may want to warn anyone who’s using your network to access internet.

Step 2. Ping a Google server

• Press WIN + R to open the run dialog window
  then type cmd and press Enter.
• Type ping www.google.com and press Enter.
• Maximize the command prompt window and take a screenshot. Provide us the screenshot.

Step 3. Scan PC for viruses and malwares.

Steps provided below applies to Windows Defender only.

• Search and open Schedule tasks using the search bar next to the
  Start button.
• In the left-hand menu, open the Task Scheduler Library, then select
  Microsoft > Windows > Windows Defender
• Select Windows Defender Scheduled Scan and select Run.

Please post with the results.