Windows 10: Kb5004945 broke receipt printers, rolled out KB5004237 - Still hasn't resolved all

Discus and support Kb5004945 broke receipt printers, rolled out KB5004237 - Still hasn't resolved all in Windows 10 Drivers and Hardware to solve the problem; Hello,I manage 400+ tills, patch KB5004945 broke a lot of the receipt printers, we rolled up the fix patch and most worked fine. Some however still... Discussion in 'Windows 10 Drivers and Hardware' started by JasonBusby2, Jul 27, 2021.

  1. JASONBUSBY2
    JasonBusby2 Win User

    Kb5004945 broke receipt printers, rolled out KB5004237 - Still hasn't resolved all


    Hello,I manage 400+ tills, patch KB5004945 broke a lot of the receipt printers, we rolled up the fix patch and most worked fine. Some however still refuse to print. The fix we know is to restart the print spooler but the end user doesn't have that option and and its not a long term solution. Any ideas?They are on Version 10.0.19043.1110Thanks,

    :)
     
    JasonBusby2, Jul 27, 2021
    #1
  2. MARTHAPULLA
    marthapulla Win User

    WINDOWS 10 CONNECTIMG RECEIPT PRINTER

    THE USB on my receipt printer is not connecting to the computer, it keeps stating that the drive is unavailable. I don't know if its the software or the cable. My regular HP printer connected fine but not the receipt print. Any suggestion?
     
    marthapulla, Jul 27, 2021
    #2
  3. ASHTON W
    Ashton W Win User
    Epson receipt printer

    Hi ChrisKelly466,

    I am an independent advisor and a Microsoft user like you, and I would be happy to help you out with this.

    Can you provide us with the model number of your Epson receipt printer?

    It may help to install the latest drivers from their website, and we can help find it for you with the model number.

    Please let us know and we would be happy to look into providing some different suggestions!

    Regards,

    -Ashton
     
    Ashton W, Jul 27, 2021
    #3
  4. YAQUB K
    Yaqub K Win User

    Kb5004945 broke receipt printers, rolled out KB5004237 - Still hasn't resolved all

    Printer error

    Hi,

    I suggest you to run in-built Printer troubleshooter and check. Refer to the following steps:


    • Press Windows Key + X..

    • Click on Control Panel.

    • Select Troubleshooting.

    • On the left pane, click on View All.

    • Click on Printer to run the troubleshooter.
    Let us know if the issue is resolved or if you require further assistance.
     
    Yaqub K, Jul 27, 2021
    #4
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Kb5004945 broke receipt printers, rolled out KB5004237 - Still hasn't resolved all

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