Windows 10: KB5010342 Breaks Network Printing again

Windows updates continue to cause us issues with network printing v3 or v4 drivers - this time KB5010342. After installing the update, we can no longer print to network printers. When trying to add a network printer, we receive a UAC prompt then the error "Windows cannot connect to the printer, operation failed with error 0x0000007c".Uninstalling the latest KB5010342 update is a temporary solution such as recommended here: https://www.youtube.com/watch?v=P4hrkNhjgrQ, but this is getting ridiculous. Anybody else have success printing to network printers with the latest updates installed?

:)

 

Unable to print to a network printer when connected to both wireless and wired networks

Hi Eileen,

• As far as i'm aware nothing has changed
• i have only tried to send test pages to the network printer so im assuming so yes
• wireless printer works fine when connected to both networks. However the wifi doesn't connect auto when an Ethernet connection is established this has to be manually connected.

I have tried the following:

• updated the print driver
• changed the network port it was plugged into
• ran windows updates
• configured with a static
• changed the wifi and Ethernet priority

I will run through the trouble shoot steps as suggest and come back to you.

FYI - he has a number of extenders dotted around, a collegue mentioned it could be a subnet issue?

thanks, Ben

 

Windows 10 Pro and Ergnomic Break Reminder

Hi,



Apologies for the late reply.



Do you remember installing any break reminder software?



It looks like it is a pop up from a break reminder software.



I suggest you to look for this in Programs in features and uninstall it if do not use it.



Try the following steps:

• 
  Press Windows + R keys to open Run Command
  
• 
  Type Appwiz.cpl and hit enter
  
• 
  Search for the programs and un-install it.
  

Regards,

 

Print Banner

Hi Terri,

Please help us with the below information to help you better.

• What is the make and model of your printer?
• Is the computer is connected to any domain network?
• Is the printer is connected locally with the system or shared printer through network?

I suggest you to try the below steps and check if it helps.

• Open Devices and Printers.
• Right-click the printer you want to manage, and then click Printer properties. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
• Disable banner sheet - in Printing Defaults (Advanced tab in printer properties).
• Also uncheck "Enable advanced printing features".

Please get back to us with the above information to help you further.