Windows 10: KB5028166, Printer Spooler issues

It looks like after KB5028166 was installed a bunch of computers freeze what ever application is trying to print. If you stop the printer spool service the dialog comes up but obviously you aren't able to see the printers. If the spooler is running, cannot open devices and printers Just hangs, cannot start programs that seem to check for printers in the background, cannot print. The fix I found was detacting what ever dock is connected and disconnect from wifi. The problem does come back after a restart. I haven't seen anything else posted or noted but it seems to be pretty prevolent in my

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Issue after installation with print spooler

Hello,

Thank you for keeping us posted.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix this issue.

I would suggest you to try the steps given below and check if that helps.

Note: All the steps mentioned below holds good for windows 10 as well.

If print spooler keeps stopping in Windows 8.1,
I would suggest to follow the steps given below.

• 
  If the print spooler is not responding to your print commands and print is not happening when printer is fine physically (No paper jam or any error indications on printer hardware). These methods will help
  to clear the pending print jobs (print queue) and hanging spooler service.
  
• 
  Clear the print spooler files where the Operating Systems store printing jobs temporarily, deleting these file will allow the print spooler to start freshly and run smoothly next time.
  
• 
  Go to C -> Windows -> System32 -> Spool -> Printers and delete all files inside this folder. This is the location OS keeps the printing jobs before sending
  to printers. Once you delete these files, print queue will be cleared. The same location is applicable for latest Windows 8 and 8.1 too.
  

If the problem persists, follow the steps given below.

• 
  Go to services under Computer Management.
  
• 
  Double click Print Spooler service and go to
  Recovery tab. Here we can set what that service should do when it fails.
  
• 
  Select ‘Restart the Service’ in Subsequent Failures field. So, it will try restarting print spooler service whenever it fails.
  
• 
  Go to ‘Dependencies’
  tab and make sure all depending services are started. Luckily, only one dependency service for print spooler service which is
  Remote Procedure Call (RPC) service.
  
• 
  Check the RPC service in services and make sure it’s already started.
  

If the issue still persists, the last step would be to check for the printer drivers. If the printer drivers are not installed properly, I would suggest you to follow the steps given below and check if that helps.

• 
  Delete all unwanted printers from your computer.
  
• 
  Make sure all printers are installed with proper drivers.
  

Additional Information:

Please refer to the article given below and check if that helps.

Fix printer problems

Fix printer connection and printing problems in Windows - Microsoft Support

Note: The above article will
help you identify and fix common printer problems in Windows. Printing problems can be caused by cables that aren’t connected properly, problems with wireless adapters or settings, damaged or incompatible printer drivers or missing updates.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Print Spooler Issue

Hello Sree,

For step by step instructions on how you can manually start the Print Spooler Service, follow these:

• Click Windows tab.
• Type Control Panel > System and Maintenance
  > Administrative Tools.
• Double click Services.
• Right click to the Print Spooler service > Properties.

However, we suggest you can refer to an answer given by Prabhavathi Patil on this

thread.

We also recommend that you update the driver for your printer.

Let us know if you need further assistance.

Thanks.

 

HP Printers will not scan or copy

Hi Diane,

As the issue still persists, I suggest you to try the below steps and check.

I would recommend you to check if the printer spooler is running on Windows background. If the printer spooler is not running on Windows background, try to starting the printer spooler manually and check.

• 
  Press Windows key + R, type services.msc and press enter.
  
  
• 
  Locate for Printer spooler, right click on it and click on start.
  

Let us know the status of the issue to assist you further.