Windows 10: Keep losing internet connection

I have an Asus TUF laptop running Windows 11 version 23H2 OS Build 22631.3235. For the past few weeks it’s been losing the internet connection, and I have to restart to get back online. It was happening once every day, and is now getting more frequent. Can someone tell me the possible causes of this problem? Perhaps it’s related to a second glitch: every so often, about once every week or two, the screen suddenly goes blank with the computer still running, and again I have to reboot.

:)

 

losing internet connection

Hi,

Sorry for the inconvenience caused.

Please let us know if you receive any error code or error message.

Try the following methods and check if it helps:

Method 1: Run the Internet Connections troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

I suggest you refer the help article below as well.

Fix Wi-Fi connection issues in Windows - Microsoft Support

Hope this helps. Get back to us for any further queries on losing Internet connection. We are happy to help!

 

Losing internet connection intermittently only on laptop

Hi Lindamartin,

For us to know the reason why your laptop is losing internet connection intermittently and how to fix it, we would like to know more information:

• Have you tried updating your drivers?
• Did you receive any error messages?

We suggest that you try the troubleshooting steps below and check if it will solve the issue:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

We suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

Post us back with the result.

 

Losing internet connection

Hi,

To resolve losing internet
connectivity after computer goes to sleep, follow the steps below:

• 
  Press
  Windows key
  +
  R,type
  devmgmt.msc
  in the
  Run
  dialog box to open
  Device Manager.
  
• 
  In the
  Device Manager
  window, expand
  Network Adapters
  and look for your
  WiFi
  driver, do a right-click over it and then select
  Properties.
  
• 
  In the property sheet, switch to
  Power Management
  tab and uncheck the option
  Allow the computer to turn off this device to save power. Click
  OK.
  Close the Device Manager and restart the computer.
  

On the other hand, a
Network name
refers to the name of the wireless network that you are connecting to, while a
security key
is the encryption or the wireless password that you need to enter on your device to connect to your wireless network.

Feel free to get back to us if you need further assistance.