Windows 10: Keyboard and Dual Monitor Issues After Windows 11 Update on Intel Evo i5 Laptop

Hello,I’m experiencing issues with my Intel Evo i5 laptop purchased about a year ago after updating to Windows 11. Specifically:Keyboard Issue: My keyboard randomly stops working.Dual Monitor Issue: I can no longer detect my dual monitors when connected via a USB-C hub.Here’s what I’ve tried so far:Uninstalled and reinstalled drivers for the keyboard and display.Disconnected and reconnected all cables.Powered devices off and on again.Plugged an HDMI cable directly from the laptop to a monitor, which works fine.However, when I connect two monitors via HDMI to my USB-C hub, and then connect th

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Seeking Assistance with Intel Evo Laptop Compatibility and Performance on Windows 11 in Microsoft Community

Hello Microsoft community members!

I recently upgraded my Intel Evo laptop to Windows 11 and have encountered compatibility and performance issues. I'm reaching out to the community for guidance and support in resolving these challenges.

Here are the details of the issue I'm facing:

• Compatibility Concerns: Since upgrading to Windows 11, I have experienced compatibility issues between my Intel Evo laptop and certain software applications, drivers, or peripherals. I'm seeking advice from fellow community members on troubleshooting steps, workarounds, or compatibility updates to ensure seamless compatibility between Intel Evo laptops and Windows 11.
  
• Performance Optimization: Despite having an Intel Evo laptop, I've noticed a decrease in overall performance after upgrading to Windows 11. Tasks such as boot times, application responsiveness, or multitasking seem slower than before. I'm interested in learning about specific optimizations, settings adjustments, or updates that can enhance the performance of Intel Evo laptops running Windows 11.
  
• User Experiences: If any members of the Microsoft community have successfully addressed compatibility and performance issues with Intel Evo laptops and Windows 11, I would greatly appreciate hearing about your experiences and the solutions you implemented. Whether it's identifying driver updates, adjusting system configurations, or utilizing specific performance-enhancing features, your insights would be invaluable in resolving the challenges I'm facing.
  

As active participants in the Microsoft community, I believe that by collaborating and sharing our expertise, we can find solutions to improve the compatibility and performance of Intel Evo laptops on Windows 11, ensuring a smooth and efficient user experience.



Thank you for your support and valuable contributions!

 

Win 11 update with Intel i5-7Y54

I 've just run the PC Health Check to see if I can upgrade to Win 11. It says I cannot because my CPU Intel i5-7Y54 CPU @ 1.20GHz is not supported.

When I look at the list of supported Intel CPU with the Windows 10 21H1 update it shows my CPU as a supported one!

I'm running a HP Pro x2 612G2 laptop.

Any assistance out there?

 

Windows 10 Dual Monitor issue

Hi Lisa,

For us to better assist you with your dual monitor issue in Windows 10, we'd like to know the following:

• Were there any changes made to your computer prior to this issue (Windows updates)?
  
• What troubleshooting steps have you tried to resolve this?
  

We're looking forward to your reply.