Windows 10: keyboard and microphone not turning on. driver related?

im not very good with computers and so i might’ve done a not smart thing and downloaded outbyte to update my drivers. long story short; keyboard and microphone would turn on with my computer then immediately off when my pc fully turns on so i dont think its the actual keyboard or mic thats broken?. in a panicked state, i decide to factory reset my pc which uninstalled all my apps but kept my personal files. my keyboard and microphone continue to do the same thing and i have no idea whats going on, i keep uninstalling and installing drivers with no luck. im so panicked right now, please help me

:)

 

Microphone Driver is not functioning well

Hello Jericho,

I understand your concern, and we in Community will try to help you in the best possible way we can.

I would suggest you to follow the below steps and check the status of this issue.

Check your microphone’s drivers

• Type in “Device Manager” in the Search box and select it from the list.
• Expand Sound, video and game controllers
• Right-click (or tap and hold) your microphone device and select
  Update Driver Software.
• Select Search automatically for updated driver software. This option will scan the Internet for the correct version of the driver or determine if you already have the most recent driver installed. You may be
  prompted to restart your computer to install the driver.

Manually turn up the mic gain

• Type in “Sound” in the Search box and select
  Sound (Control Panel) from the list.
• Select the Recording tab.
• Right-click (or tap and hold) on the active microphone input device and select
  Properties.
• Select the Levels tab.

Manually drag the Microphone gain to a higher level and click
Apply.

Write to us with the updated status and the required information for us to be able to assist you further.

 

Microphone & Speaking

Hi tlcadieux2,

There are a number of reasons why you are having challenges in using the Microphone while talking to Cortana.

Below are the different methods on how to get this resolved.

Method 1: Turn on the Microphone in Settings.

This is the most common reason why the Microphone is not working. You can turn on the Microphone by following these steps:

• Go to Settings.
• Choose Privacy.
• Click Microphone.
• Under Let apps use my microphone, slide the toggle button to turn it on.

Method 2: Set up Microphone from the Control Panel.

Modifying the Sound Settings may help in resolving your concern. Follow the steps below:

• Type Sound in Cortana Search.
• Choose the first search result.
• Click the Recording tab.
• If you can’t find the Microphone from the list, right-click on the list then select Show Disabled Devices, otherwise proceed to step 5.
• Right-click the Microphone.
• Select Enable.
• Click Properties.
• Choose the Levels tab.
• Set the Microphone volume to a higher value.
• Choose the Enhancements tab.
• Tick the box beside the Disable all sound effects option.
• Hit OK.

Method 3: Update the Microphone driver.

Here’s an article that would walk you through the steps on how to update drivers
in Windows 10. It also includes steps in case you would have to uninstall and reinstall the Microphone driver.

Hope this helps!

Kind regards,

Leon

 

External Microphone not recognised

Hi

Welcome to Microsoft community.

If your external microphone is not being recognized by your laptop, there are several troubleshooting steps you can follow to resolve the issue. Here's a step-by-step guide to help you get your external microphone working on your MSI Katana GF66 laptop running Windows 11:

1. Check Connections:
   
   • Ensure that the microphone is properly connected to your laptop using both the USB power cable and the 3.5mm audio cable.
     
   • Try different USB and audio ports to rule out any issues with specific ports.
     
2. Driver Installation:
   
   • Make sure you have the necessary drivers installed for the external microphone. Sometimes, devices require specific drivers to function properly. You can typically find these drivers on the manufacturer's website.
     
3. Device Manager:
   
   • Open Device Manager by right-clicking on the Start button and selecting "Device Manager."
     
   • Look for any entries related to your external microphone. It should appear under "Audio inputs and outputs."
     
   • If you see the microphone listed, make sure it's enabled and up to date. You can right-click on it and choose "Enable" or "Update driver."
     
4. Sound Settings:
   
   • Right-click on the speaker icon in the taskbar and select "Open Sound settings."
     
   • Under the "Input" section, make sure the external microphone is selected as the default recording device.
     
5. Privacy Settings:
   
   • In Windows 11, privacy settings can sometimes affect microphone access. Go to Settings > Privacy > Microphone and ensure that apps have permission to use the microphone.
     
6. Troubleshoot Sound Problems:
   
   • Windows has a built-in troubleshooter that can help diagnose and fix audio-related issues. Go to Settings > System > Troubleshoot, and select "Playing Audio" and "Recording Audio" troubleshooters.
     
7. Test on Another PC:
   
   • Since the microphone works on another laptop, try it on a different computer again to confirm that it's not a hardware issue with the microphone.
     
8. Reinstall Drivers:
   
   • If none of the above steps work, you may want to uninstall the drivers for your external microphone in Device Manager and then plug it back in to let Windows reinstall the drivers.
     

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist