Windows 10: keyboard and mouse are not working after resetting windows 10

I reset my windows 10 and there are 2 options, I did the [save files but delete all the apps that didn't come with windows 10]after that I see my computer screen but my mouse and keyboard don't work.I already tried: using another mouse and keyboard, trying every port.I put in my phone charging cable and the phone started to charge, but the keyboard and mouse don't work

:)

 

Wired Keyboard and Mouse Stop Working - Windows 10

Wired Keyboard and Mouse Stop Working - Windows 10
I have an old Dell Studio that is running windows 10 ---

Ir has Windows 10 and SSD installed - to me it does what it needs to do but this darn mouse and keyboard stuff stopping working with no rhyme or reason is making me very frustrated.

Keyboard and Mouse are wired - NOT WIRELESS

• I cannot easily unplug and plug in the mouse/keyboard to get it going again... they are still lit up but they are dead basically and I have to do a hard reset.
  
• USB selective suspend is disabled.
• I checked the drivers for the keyboard and mouse and they are updated.
• I checked to see if PC has KB4074588 and it does not.

I am not sure what else to do.... I can go days without the issue and then days where anytime I step away from the PC it stops working.

I can say when it is working it just does not just stop ... only when I walk away and the machine is idle or the screen is locked.

Any suggestions would be appreciated.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Windows 10 Reset: Mouse and keyboard not working

My keyboard and mouse stopped working yesterday in Windows 10 and I don't know how to reset. Device manager says keyboard working properly but mouse properties doesn't even have a mouse listed! I'm NOT a computer geek and it's driving me nuts. I'm using
tablet mode for now. How can I make the mouse show up and reset? Oh and ALL my lights are out on the main keyboard that let's me know it's plugged in, running and online too! It's like my main keyboard died. Is there a fix?