Windows 10: Keyboard and mouse immediately stops working few seconds after startup Windows 10

Hi my pc is currently unusable whenever i try to startup, the mouse and keyboard both turn on for a second then turn off at the same time. They both have lights so i see when it happens.

Also I tried finding a solution and none are helpful when i cant type or click anything because they turn off. it lets me boot into safe mode or something when i hold F4 but it goes back to regular startup when the keyboard turns off.

I suspect it was an update that went wrong because the wifi got accidently turned off the night before.

if anyone knows how to help thanks.

:)

 

Keyboard and mouse not working second request

Hi Julie,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I’m sorry to know that Keyboard and mouse is not working.

I apologize for the inconvenience caused to you and sorry for the delay in response. I will be happy to assist you with this.

Please let us know the steps you have performed already. Follow the below methods and check if that helps.

Please follow the steps provided in the below link and check if that helps.

http://windows.microsoft.com/en-us/...uchpad-keyboard-problems-in-windows#v1h=tab01

If still the issue persists, then I would suggest follow the below methods:

Method 1:
Run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + W”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices
  option.
• Follow the On Screen instructions.

Method 2:
Un-install and re-install keyboard and mouse drivers from the manufacturer’s website and see if that helps:

Step 1:
Un-install the drivers:

Follow these steps:

• Press “Windows Key + W” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the keyboard drivers and select “Uninstall”.
• Restart the computer once it is uninstalled.

Step 2: Download the latest keyboard and mouse drivers for “Windows 10” from manufacturer’s website and check if that helps.

Method 3: Perform Clean Boot

We can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
Here is the link for your reference to perform clean boot and check if that helps.

http://support.microsoft.com/kb/929135

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup
after fixing the issue.

Please feel free to contact us, if you need any further help we would be glad to assist you.

Thank you.

 

Windows 10 Keyboard and mouse suddenly stopped working.

Windows 10 - Keyboard and mouse all of sudden stopped working.

The same keyboard and mouse works on 2 other laptops.

What I have tried so far to fix.

• Tried a different wireless keyboard and mouse. - no luck.
• Ran the Troubleshooter - Hardware and Devices - It 'applied a fix' and rebooted. - still no luck.
• Uninstalled all the drivers under HID from device manager. - still no luck.
• Uninstalled all the USB drivers. - still no luck.
• Uninstalled the root hub. - still no luck.
• Tried System Restore to the previous date before the last windows update today. - still no luck

Only strange thing is after rebooting the same drivers that I deleted shows up on device manager

Any suggestions?

Windows 10 Enterprise - 1709 build 16299.248

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.