Windows 10: Keyboard and mouse is only working in bios mode and not windows 10 start screen

I reset my pc to clear out my sad and now the keyboard and mouse won’t work and let me set it up but will work in biosNot my video but this is a visual example of this problem https://www.tiktok.com/t/ZT8F7EjU1/

:)

 

PC wont Start Black Screen (keyboard,mouse issue)

Ok.. after reading some of the replys, Some of this has gotten mixed up. So il Sum everything up.

Ok firstly I have Two Pc's One of which i have listed Under my name is System Specs which is Running Windows 7 and My other Pc which is Windows Xp which is the one with the problem Specs are Below.

AMD 245 2.9Ghz
4GB Team Elite 2x2Gb
Asrock N68-s Mobo
160Gb Hard Drive
550w CIT PSU

Ok For some Reason my Pc Refuses to Start up with a Keyboard and mouse in the Usb port All i get is a black Screen and so far the only way to get the pc in is if i keep Press ANy key on the keyboard and keep clicking on the mouse But this does not always work. I have tried A loads of Different Keyboards Mouses Etc... But none of which Seem to Work.

i have Tried all the Suggestions Given to me wont list them as there are loads now...Lol
However one of the Suggestions Did kinda work which was to Connect my Keyboard mouse Using a Ps/2 adapter which Seems to be working ok But not fully sometimes it dont want to start up again say 2/10.

Yesterday i Went to a Friend of mine who is Pc Engineer and we connected it up Using His Psu and His microsoft keyboard and Mouse which worked Fine the problem was gone. Please note we done a bench Test Leaving only His Hard drive Connected to the board, He is also running windows Xp Pro ... Thought it Be best to Use Same OS.

But as soon as i Took it Home and tried it again thinking it was ok... I was wrong.

@Scaminatrix : Board was Bought Brand New was in my Windows 7 Rig for a week then i decided to Upgrade My Cpu and Mobo. So I stuck my Old Board and Cpu in this pc (One with the problem)

@Aleksander : Yh Saw the post about this Board. No Doesent have CPU Unlock, USb is enabled in Bios. Erm I have Tried loads of Different Keyboards and Mouses, Trust ,Microsoft, Sumvision about 6 different keyboards mouses i own and about 4 i borrowed from some Friends and the only one that worked was the engineers Microsoft Keyboard and mouse.

@jakeman97 : The Pc In My Specs is My Main Rig (One Running W7) and the one with the problem is my Second Rig which is Running windows Xp and is only really Used for Video Editing and the Ocational Game with a m8t ...Lol

Finger hurt now from typing...LOl

 

Windows 10 upgrade Keyboard and Mouse

Hi Tracy,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 

I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue.  

In order to assist you better, I would like to know the following query:

• Are the keyboard and mouse working on the Windows lock screen?

If keyboard is working on the Windows lock screen, follow the steps below to go to
Safe Mode with Networking.

Please follow the steps below:

• 
  Press and hold Shift key and
  restart your Computer.
  
• 
  Select Troubleshoot.
  
• 
  Select Advance Option.
  
• 
  Select Startup Repair.
  
• 
  Follow the on Screen instruction to go to
  Safe Mode with Networking.
  

If the keyboard and mouse are not working, I suggest you to follow the steps below:

To go to Safe Mode with Networking through Windows Startup Settings in the Windows Recovery Environment. 

• 
  Start your computer from the installation media, Insert the DVD or USB flash drive and restart your computer, If you see a message asking you to “Press any key to boot from DVD,” do so. If you don’t
  see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the DVD or USB. When you see the Install Windows page, tap or click
  Repair your computer to start the Windows Recovery Environment. 
  
• 
   In the Windows Recovery Environment, on the
  Choose an option screen, tap or click Troubleshoot. 
  
• 
  Tap or click, advanced options and then click on
  Startup repair.
  
• Follow on screen instruction to get to
  Safe Mode with Networking.

After this complete the repair check and see if you are able to boot in to your computer.   

If you don't have a disk or USB, download the ISO of the same Operating system that you are currently using from a working computer and try creating a bootable disk or USB. 

Windows 10 ISO file Download:

http://www.microsoft.com/en-us/software-download/windows10  

Once it’s done I suggest you to update Keyboard and mouse drivers.

Follow the steps below to
update drivers.

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Expand Keyboards, Mice and other pointing devices.
  
• 
  Right click on the driver and select Update Driver Software.
  

Hope this helps. Please respond if you have further related queries.

Thank you.

 

Windows 10, after factory reset mouse and keyboard can't work.

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 



I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue.  



I suggest you to check if the keyboard and mouse are working fine in
Safe Mode.



If keyboard is working on the Windows lock screen, follow the steps below to go to
Safe Mode with Networking.



Please follow the steps below:

• Press and hold Shift key and restart your Computer.
• Select Troubleshoot.
• Select Advance Option.
• Select Startup Repair.
• Follow the on Screen instruction to go to Safe Mode with Networking.

If the keyboard and mouse are not working, I suggest you to follow the steps below:



To go to Safe Mode with Networking through Windows Startup Settings in the Windows Recovery Environment. 

• Start your computer from the installation media, Insert the DVD or USB flash drive and restart your computer, If you see a message asking you to “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change
  the boot order in your computer's BIOS settings so that it first starts from the DVD or USB. When you see the Install Windows page, tap or click
  Repair your computer to start the Windows Recovery Environment. 
•  In the Windows Recovery Environment, on the Choose an option screen, tap or click
  Troubleshoot. 
• Tap or click, advanced options and then click on
  Startup repair.
• Follow on screen instruction to get to Safe Mode with Networking.

 After this complete the repair check and see if you are able to boot in to your computer.   

If you don't have a disk or USB, download the ISO of the same Operating system that you are currently using from a working computer and try creating a bootable disk or USB. 



Windows 10 ISO file Download:

http://www.microsoft.com/en-us/software-download/windows10  



Once it’s done I suggest you to update Keyboard and mouse drivers.



Follow the steps below to Update Drivers.

• Press Windows key + X and click on
  Device Manager.
• Expand Keyboards, Mice and other pointing devices.
• Right click on the driver and select Update Driver Software.
  

Hope this helps. Please respond if you have further related queries. 



Thank you.