Windows 10: Keyboard and mouse keep cutting out on different USB ports

I have 2 non standard keyboard + mouse:
Keyboard : Corsair K70

Mouse - Logitech G400


They have their own proprietary software :

Corsair : iCUE

Logitech : Logitech gaming Software


Other hardware : Motherboard = Gigabyte Z68x-UD5-B3 (I think it might be relevant)


Initially:

A while back I started hearing Windows USB disconnect noises randomly. (Keyboard does this when windows turns on as iCue takes over control)

Then eventually Keyboard and mouse would cut out.

At this point the mouse was pluged in via the USB pass-through on the keyboard. Both to USB 2 ports on back of the computer.
I thought maybe it was a keyboard hardware issue.

But when I un-plugged them from those ports into other USB ports - they worked.


But then it started happening again.
Then:
I plugged the mouse direct to a USB port on the pack of the computer - but it would hapen again. Both keyboard and mouse would be knocked out.


Then:

I plugged keyboard into USB 3 port (back)
Mouse into USB 2 port (back)

- it would happen again!

When this happens - I can plug the mouse and keyboard into other ports - and these would work!
But if I plug them back into the ports which they failed on - Windows does the USB connection noise - but no mouse or Keyboard response.

I have tried :
- USB 2 on back
- USB 3 on back
- USB 2 on front

- USB 3 on front
- USB 3 via hub on monitor
Initially - this would seem to work - but now the fault seems to chase them. They will work for a while - but eventually they will fail again.


I have tried other USB keyboards and nice.
If I plug them into the same port as the others died on - nothing.

The issue happens with other keyboard and mice now.

Although the other keyboard doesn't make the USB disconnect noise.
Now instead the mouse movement get's a bit juttery and i know that they will both die a short while after this.



I have tried :

- shutting down iCUE / removing from startup apps - issue still happens.

- shutting down Logitech Game Software - issue still happens.

- changing USB settings so that Windows does not cut power to the devices (have done this in USB, and Human Interaction devices) seemed ok intially - but now keeps happening.


The strange thing is if I plug a USB stick (storage) into one of the ports the mouse + keyboard have died on - it seems to work.

If I reconnect mouse and keyboard there - windows makes the USB connected noise - but no keyboard mouse functionality.



Initially I thought it might be due to the keyboard drivers or software - but it happens on another keyboard too.

Then thought it might be a USB controller chip - but my USB 2 + USB 3 are controller by different chips I think.
So am a bit stumped now.

PS All software/windows is up to date.

:)

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Windows 10 usb keyboard and mouse not working

Hi,

To assist you better, answer the below question.

I would like to know if you are getting any message when you connect the USB Keyboard and Mouse?


I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.


Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.

Hope the above information was helpful. If you need further information assistance, we will be glad to assist you.

 

USB ports not detecting mouse and keyboard

I upgraded to Windows 10 a little while ago, and I just did a reset because it was running slowly. As soon as everything came back up, my keyboard and mouse stopped working. The keyboard flashes like its turning on during start up but then it just turns
back off. I tried plugging them in different ports and all that and none of the USB ports on my computer would recognize them, but they do work on other devices still. After a while I was just frustrated with it and earlier today I bought this little USB guy
with four or five different ports on it, so I plugged that into one of the ports that wasn't working, then plugged my mouse and keyboard into him, and now they both work.

What????? Help please?