Windows 10: Keyboard and mouse not working at login windows 10

My cousin gave me his PC to have a look at why his mouse and keyboard stopped working at the login screen, so I have tried everything that has been suggested the only problem is I'm asked for some key when trying to do anything? I'm assuming it's something to do with bitlocker? Even when I tried the dism.exe thing I got an error I don't remember what error it was but it was something like 41 or 81, should I advise him to get a new hdd?

:)

 

Keyboard & mouse not working at windows 10 login

Hi Gonzukes,



Thank you for posting your query in Microsoft Community Forums. Your interest on Windows 10 is appreciated.

I understand the inconvenience that you are facing. We are glad to help you.



I would suggest you to follow the methods given below and check if it works:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.



Method 2: Un-install and re-install latest keyboard and mouse drivers from the computer manufacturer’s website and check.

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the keyboard and mouse drivers and select
  “Uninstall”.
  

Restart the computer once it is uninstalled.



Hope this information helps. Do contact us for further queries. We will be happy to assist.



Thank you.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Windows 10 Login Screen - Not recognizes any keyboard and mouse

Windows 10 Login Screen not recognizes to ANY keyboard and mouse (both wired and wireless) but when power up to start up and the keyboard is working fine before login screen.

BUT - I am able to enter BIOS (keyboard working fine) and Acer Recovery Program (pressed by ALT + F10) and both keyboard and mouse working fine.

ONLY Login Screen not working where I have to type in password to unlock screen, however the keyboard’s number lock light went off when got on that screen, before that - it was light on while I am on BIOS and Recovery Program.

This not even make sense.

However, I tried those list.

• System restore (failed third times).
• Refresh PC (failed).
• Startup Repair (failed).
• Tried go on safe mode but keyboard and mouse not recognizing.
• I tried unplug both usb and restart without it until login screen open and reconnect both keyboard and mouse, still not recognizing.

I tried everything, seem nothing work at the login screen.

Any advice?