Windows 10: Keyboard and Mouse Not Working On Startup

Hi, I was just wondering if anybody is able to help me with this problem. I have a Acer Windows 10 desktop and my welcome screen is stuck with the time and date displayed, but that's it. Also, my keyboard and mouse isn't working I've tried different mouse and keyboard, but it doesn't work during the startup.Thank you.

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Keyboard and mouse fail after startup

The keyboard and mouse will not work after startup. This occured during a restart after installing an older game (which does work on another Windows 10 computer). We have a standard ASUS mouse, an ASUS tower and plug in gaming keyboard, all worked fine before
the install. We have tried all options including changing keyboards/mouse with standard and usb keyboards and mouse(s); going into safe mode(s); startup repair; and just about every suggestion mentionned on the internet including multiple startups and "mashing
the keyboard" during the startup (last resort). ...the only time the keyboard and mouse will work is in BIOS or in the recovery pages after hitting F1 during a failed startup.

Now... as a last resort (after the keyboard mashing) we go into the System Restore for a complete wipe and it says we do not have enough space, to clean up the drive for more space...but we can't. We cannot locate a restore disk.

Any assistance would be greatly appreciated!