Windows 10: Keyboard and Mouse Not Working Properly in Windows 11 23H2 on HP Laptop

I’ve been experiencing ongoing issues with my HP laptop running Windows 11 23H2. Here’s a detailed account of the problem:About a month ago, my laptop started behaving strangely. The Windows key seemed to activate on its own, which caused hundreds of tabs to open in Microsoft Edge with the search query “How to get help in Windows 11.” I attempted to fix the issue by reinstalling keyboard drivers, but it didn’t resolve the problem.Eventually, I reinstalled Windows 11 23H2 using the ISO file from Microsoft's official website. This solution seemed to work for about 15 days, but unfortunately, the

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My keyboard/ Bluetooth mouse is not working properly.

Hi

Thanks for your reply.

Given the persistence of the problem even after extensive troubleshooting and the inability to proceed with Safe Mode due to the keyboard not working, it seems we're dealing with a more complex issue than initially thought. Here are some additional steps and considerations:

Since the built-in keyboard is not responding correctly and prevents you from using Safe Mode, an external USB keyboard and mouse could be a critical workaround. This step is essential to determine if the problem is with the laptop's hardware (specifically the keyboard and possibly the Bluetooth module) or if it's a deeper software issue.

• Use an external USB keyboard and mouse: Connect them to your laptop. If they work correctly, this strongly suggests the problem lies with the laptop's built-in keyboard and/or Bluetooth connectivity, not with the operating system or software in general.
  

Another diagnostic step is to check the keyboard functionality outside the Windows environment, such as in the BIOS/UEFI settings.

• Access the BIOS/UEFI settings: Restart your laptop and press the key required to enter BIOS/UEFI settings (common keys include F2, F10, Del, and Esc). If the keyboard works in these settings, the issue is likely within Windows. If the keyboard does not work even in the BIOS/UEFI, this points to a hardware problem.
  

If you have access to the BIOS/UEFI, see if there's an option to run a hardware diagnostic. Many laptops include a built-in diagnostic tool that can be accessed during startup.

Given the troubleshooting steps you've already attempted without success, and if the external keyboard/mouse and BIOS/UEFI checks suggest a hardware issue, it might be time to consider professional repair. If your laptop is still under warranty, contact the manufacturer's customer support for assistance. If it's out of warranty, a reputable computer repair service can diagnose and fix the problem, though they will likely charge for their services.

If professional repair is not an immediate option, using an external USB keyboard and mouse could serve as a temporary workaround, allowing you to continue using the laptop.

Given the uncertainty about the laptop's functionality, ensure you back up any important data to an external hard drive, cloud storage, or another safe location to prevent data loss.

Hardware issues, especially when affecting integral components like the keyboard and Bluetooth connectivity, can be challenging to resolve without professional help. The steps outlined above should help narrow down the problem and potentially provide a temporary solution until a more permanent fix is possible.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

HP 15-r029wm Notebook PC windows 10 keyboard not working properly

Hi,

I realize that the keyboard is not working properly. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.