Windows 10: Keyboard and mouse refuses to wake laptop

The keyboard nor mouse will wake this wonderful MSI laptop. In the Power Management for the Keyboard & Mouse, both the "Allow this device to wake the computer" box is checked & yet only the Power Button wakes it up. Any suggestions to relieve this great stress?

:)

 

Using laptop as desktop - can't wake it from sleep with wireless mouse or keyboard.

• I'm having a very difficult time following the narrative in your last five (5) replies.

I've tried to be as clear and concise as possible.

• Have you or have you not installed Avast Free?

I hadn't uninstalled it, only deactivated it; but just now I did uninstall it, then re-booted the laptop, put it to sleep and tried to wake it using the mouse. No luck.

• You just posted: "Just now, I disconnected the mouse, keyboard and monitor; manually put it to sleep using the Start Menu icons (because the lid action is still set to do nothing); closed the lid; and when I opened the lid it woke up."
• So the Notebook PC (laptop) "wakes up" now as long as the external devices (i.e., mouse; keyboard; monitor) are not connected to the ASUS device, is that correct?

Mouse and keyboard connected or disconnected doesn't have any effect on what happens:

- Opening the lid wakes the laptop.

- If the lid is already open and I put the laptop to sleep, pressing the power button wakes up the laptop.

- Lid open or closed, if I put the laptop to sleep and try to wake it using the mouse or keyboard, nothing happens.

 

How to stop mouse movement from waking the computer?

Thanks lgentry. I have a Microsoft wired keyboard and a Logitech wireless mouse. Under Device Manager>Keyboards it lists two "HID Keyboard Device"s and the Microsoft keyboard. Unchecking the "Allow this device to wake the computer" for the two HID keyboards fixed the problem as you suggested. Weird that one must prevent "keyboards" from waking the computer to in fact prevent the mouse from waking it.

 

Windows 10 Keyboard and Mouse cannot wake up laptop

Hi Kat,

For us to narrow down your concern with waking up your laptop using your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Have you tried creating a new user account to replicate the issue?
• Have you checked in safe mode if it's the same?

We look forward to your response.