Windows 10: Keyboard and Touchpad not working "USB not recognized"

Hello,I own a Surface Book 2 i7 8GB 256GB. Suddenly the keyboard and touchpad stopped working. If I remeber correctly, this was after an update. The keyboard lighting and screen detatch button still function correctly, but the USB Ports don't. You can't type or use the touchpad however.Every few seconds an error message pops up, reading: "USB not recognized - The last device you connected is malfunctioning"I tried installing all the new updates, the Surface Diagnostic Tool, forcefully shutting down but nothing worked. Then i wiped the PC clean and installed a fresh Windows Version. Sadly thi

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laptop keyboard and touchpad not working

Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
Solutions tried:

1. rebooted
2. removed and replaced main battery
3. attached USB keyboard
4. hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
5. looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer

Why I think this is a Windows issue:

1. the computer recognizes when I hit the Enter key on startup
2. the USB keyboard doesn’t work
3. the keyboard touchpad doesn’t work, but the attached USB mouse DOES work

 

laptop keyboard and touchpad don't work

Problem: computer starts up normally and goes to the password log-in screen, but the keyboard doesn't work so I can't enter the password.

Solutions tried:

• rebooted
• removed and replaced main battery
• attached USB keyboard
• hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
• looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer

Why I think this is a Windows issue:

• the computer recognizes when I hit the Enter key on startup
• the USB keyboard doesn’t work
• the keyboard touchpad doesn’t work, but the attached USB mouse DOES work

*** Post moved by the moderator to the appropriate forum category. ***

 

Microsoft ARC touch mouse USB dongle is recognized as ARC keyboard on windows 10.

Hi,

To further isolate the issue with your touch mouse being recognized as keyboard, we'd like to know more information:

• Is it one USB dongle for the mouse and keyboard?
• Have you tried any troubleshooting steps to resolve the issue?
• Did you make any changes to your computer prior to this issue?

We suggest checking the article below to help you resolve the issue.

Update a driver for hardware that isn't working properly

Thank you.