Windows 10: Keyboard drivers gone

I have no idea what is going wrong with my computer, the last major windows update installed 8 days ago and my keyboard worked fine up until last night, but now my computer doesn't recognize it as a keyboard. The entire keyboard section of the device manager is gone, restarting my computer didn't fix anything, the keyboard worked just fine when I brought it in to Best Buy to get it checked out, but then stopped working again when they tried using it with some Windows 11 computers in the store. What did you do to my keyboard, Microsoft!?

:)

 

Keyboard problem in Windows 10

Hi David,

Thank you for posting your query in Microsoft Community.

I suggest you to check if the issue persists when you connect another keyboard to your system.

If the issue is with the keyboard, then suggest you to update the keyboard drivers by following the steps below.

• 
  Press Windows key + X and select
  Device Manager from the list.
  
• 
  Expand ‘Keyboard’ from the list.
  
• 
  Right click on the driver and select ‘update driver software’ and follow the prompts.
  

Hope the information is helpful.

 

Why did the startup window get cleared?

I didn't missed any step, the list was gone and gone , even after using lot of programs the programs were not listed in that list.

 

keyboard not working and drivers gone since windows 10 upgrade please help

Hello Philip,

Thank you for posting your query in Microsoft Community.

You can try uninstalling and reinstall the Keyboard Drivers.

Step 1: Uninstall the Keyboard Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Keyboard from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
  the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and then restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer manufacturer’s website and search for the latest Windows 10 drivers available for the Keyboard and then install it by following the instructions given in the website.

If you still have the issue, install the drivers in compatibility mode.

Download the drivers from manufacture's website for Windows 10, if there no drivers available for Windows 10, download the latest driver from the manufacturer’s website and
try installing it in compatibility mode.
Compatibility mode runs the program using settings from a previous version of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on
  ‘properties’.
• Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select the operating system from the drop down menu and proceed with the installation.
• Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older programs compatible with
this version of Windows (Steps applies to Windows 10)

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.