Windows 10: Keyboard failure

Hi When I push my start button, the system freezes, can anybody help me out of this?

:)

 

Keyboard problem in Windows 10

Hi David,

Thank you for posting your query in Microsoft Community.

I suggest you to check if the issue persists when you connect another keyboard to your system.

If the issue is with the keyboard, then suggest you to update the keyboard drivers by following the steps below.

• 
  Press Windows key + X and select
  Device Manager from the list.
  
• 
  Expand ‘Keyboard’ from the list.
  
• 
  Right click on the driver and select ‘update driver software’ and follow the prompts.
  

Hope the information is helpful.

 

Random Failure of keyboard and black screen

UPDATE...06/22/18

Hi Guys,

Just got my HP Envy 750 back from HP service. pretty quick turn-around.

I had sent a list of all my failure symptoms, plus all of the debugging data and suggestions that was provided through you and this forum, especially the info for BlkSOD that pointed to PCIExpress on MB.

HP said they replicated the BMOD and traced issue to a bad graphic card (Radeon RX550). They replaced the card with new one.

Only had the machine back for a few days, but so far...it is stable and working well.

Still wonder why a dying graphic card would cause the keyboard to null out...anyway.

Thanks for all your help on this issue.

John

 

Windows 10 - no keyboard after update 4/12

Hello,

If you're experiencing problems connecting your wireless keyboard to your laptop, we suggests running the Bluetooth troubleshooter by:

• Select the Start button, then select Settings > Update & security > Troubleshoot.
• Under Find and fix other problems, select Bluetooth > Run the troubleshooter.
  

If the Bluetooth troubleshooter doesn’t fix your problem, you can visit the article: Resolve Bluetooth
mouse or keyboard failure to function. This article contains troubleshooting steps that you can perform to connect your wireless keyboard.



Should you need further assistance, don’t hesitate to reply to this post.