Windows 10: Keyboard "ghosting" after driver update has disabled my computer.

Hello all, again.

Two day ago I was notified by my computer to update the BIOS and Chipset drivers. I did so and upon restart the numpad "4" is behaving as though it's being continually pushed by an invisible hand. With Num Lock on it types "4" nonstop anywhere typing is allowed. With Num Lock off it acts as the directional button so if I try to type any word the "cursor" keeps jumping back one space at a time so the words become jumbled. This has also affected anything which can be controlled by that button (so, for example, when I go to Device Manager and I see a list of devices I can't expand anything in the tree because it's like I'm pushing the back button non stop.

This is not a physical keyboard problem because it doesn't happen in safe mode. System Restore says it can't restore the computer back to before I installed the drivers. I was able to make it stop once for about 4-5 minutes by disabling the touchpad while a USB mouse is detected. I have no idea what the connection is, but I read somewhere that I should try that. Re-enabling and disabling no longer affects this at all. Also, Bitdefender says my system is clean, but I don't suspect it could be an infection anyway because I haven't downloaded anything or clicked any links or anything around that time. It was working perfectly up to the point my computer restarted with the new drivers.

This "little" problem has surprisingly disabled my computer as there is very little I can do that won't be interfered with by this issue (imagine trying to type while someone is pushing the left arrow key non stop). I'm currently using my daughter's Chromebook to write this.
Help would be greatly appreciated.

Thanks in advance.

:)

 

Sniper Ghost Warrior

Hi Gary,

Sorry for the delay in response.

• What is the make and model of the computer?
• Do you face the issue only with Sniper Ghost Warrior?

We would suggest you to update the graphics drivers and check.

 

Keyboard after remote connection

Hi Bijan,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• Are you using Wired or Wireless keyboard for pc?
• Are you getting any error message?
• Have you updated the drivers?

I suggest you follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

Method 2.

Try updating the latest keyboard devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the Keyboard drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Keyboard driver.

c. Right-click on the HID Keyboard Device and click on Update driver software.

d. Restart the computer and check.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help