Windows 10: Keyboard going haywire, almost impossible to use

I was out of town for a week and came back home to find my computer Dell desktop running Windows 10 almost unusable. Difficult to explain but it's almost as though a ghost has taken over my keyboard. Any attempt to type anything such as a URL, a Google search, or a start box item results in inputs to the computer that barely resemble the keys that were hit. There are also activities that occur completely out of the blue without ever hitting any key. For example, merely clicking the cursor into the Google search bar immediately causes a period to appear and a search to occur i.e., as though someone had hit the Period key immediately followed by the Enter key. Like I said above, its almost impossible to enter anything accurately and the screen looks like its having a seizure with letters, numbers, and symbols appearing randomly who's keys were never hit. The CAPS LOCK also comes on randomly no matter how many times I shut it off.


I have updated Windows, rebooted the computer multiple times, ran anti-virus scans, uninstalled/re-installed the keyboard and its driver, etc., so I've done the obvious things to no avail.


Is this a hardware issue only and just time to replace the keyboard?

Or is there something else I should do first?


Thank you,

MJP

:)

 

Computer going Haywire

No, I have to say that did not work for me. Since I downloaded windows 10 to my laptop the screen just keeps on flashing off and on. I can't get passed that screen to do anything. Do you have any other suggestions?

Thank you

 

Computer going Haywire

Hi Melinda Hatton,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to check if you are able to boot the computer into Safe Mode

Method 1: Safe Mode.

To use a Safe Boot option, follow these steps:

• Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
• Select an option to “Safe mode with networking” using the arrow keys on the keyboard when the Windows Advanced Options menu appears, and then press
  ENTER.

If you are able to boot your computer into Safe Mode, I suggest you to update your graphic and all other driver check.

Method 2: update drivers.



Before you update the drivers, please enable the computer to get automatic updates,

Download and install drivers

Download and install drivers in Windows 8.1



Note: The above links applies to Windows 10 as well.



You may also download the latest graphic and all other drivers from the manufacturer’s website and install it on your computer.



Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Bluetooth keyboard keeps going to sleep after 10 sec

Hi,

Thank you for contacting Microsoft Community.

I suggest you to run the Power troubleshooter and check if it helps.

I suggest you to try the methods given below and check if it helps to resolve the issue.

Follow these steps to run Power troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Power.
• Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Method 2: I suggest you to the below steps to change the settings for keyboard and check if it helps.

• Press “windows+X” and go to “control panel”.
• Click on “device and printers”.
• Right click on the “Bluetooth keyboard” and click on “properties”.
• Under “hardware tab” click on the keyboard device and go to “properties”.
• Then under “general” tab click on “change settings”.
• Click on “power management” tab and uncheck the box “allow the computer to turn off this device to save power”.
• Then click on “ok” and restart the computer, check if the issue persist or not.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.