Windows 10: keyboard hotkeys and mouse open help pages when click

while I'm typing this question, windows keep opening Google's help page or any other program else's help window. please help me

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Help: how do I turn off this pop-up keyboard in Windows 10?

Hi,

Thank you for contacting Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I would suggest you to enable the on-screen keyboard.follow these steps:

• 
  open action center and disble tablet mode and check. if issue persists.
  
• checkbox on the "Use the computer without a mouse or keyboard" page in the
• Ease of Access Center. (Open the Control Panel, click Ease of Access, click
• Ease of Access Center, and then click Use the computer without a mouse or
  
  keyboard.)

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help