Windows 10: Keyboard input issue on boot following use of recovery>advanced startup>restart now

Hi there, I need help. I used recovery>advanced startup>restart now. But it boots up, says windows is loading files, then asks me keyboard input language, but disables my keyboard and mouse. I tried using a different set of mouse and keyboard, same result. The only way I managed to get past and log in was by triggering a system repair, by booting then cutting the power 3 times. After using my pc, assuming it would be fine now, I shut down, but when I again switched on the pc, it did the same thing. So I had to repeat the process of triggering a system repair. I saved my personal files to

:)

 

Open Command Prompt at Boot in Windows 10

Yup, the system listed under "My System Specs"...

I followed:

Settings -> Update & Security -> Recovery -> Advanced startup -> Restart now

After boot: Troubleshoot (image 1) -> Startup Settings (image 2) -> Restart (image 3), which took me to image 4.

 

windows recovery loop

Hi,

Please answer these question to assist you better.

Are you able to Windows recovery environment?

I suggest you to create a Windows 10 installation media and perform a Startup Repair on the device and check if it helps to resolve the issue.
This is an alternate way to boot the device and run recovery tools when something goes wrong with the Operating system.

Please follow the steps below to do Startup repair:

Steps:-

• • • • • 
          Insert the installation USB drive
          and boot Windows 10 from it.
          
          If you don't have one, you can Create an installation Media.
          
        • 
          In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’
          and the ‘keyboard or input method’ and click on ‘next’.
          
        • 
          Click on ‘Repair your computer’ and select ‘Troubleshoot’.
          
        • 
          Click on ‘Advanced options’ and select ‘Startup Repair’
          and select the operating system.
          

Do let us know if you are able to boot to desktop. Thank you.

 

How to disable advanced boot screen / Win10

Hi Melontz,

Thank you for posting in Microsoft Community.

Its unfortunate that you are facing this issue, well let me assist you to resolve the issue.

Share this information to assist you better.

• Have you made any recent changes prior to this issue?
• Which build is currently installed in your computer?

I suggest you to follow the steps below and check if it helps.

Unplug all the external devices connected (except keyboard and mouse) and restart the device and check for the issue.

If the issue persists, Boot into Safe mode and check.

Safe mode and clean boot

• 
  To go to safe mode follow the steps below
  

Step 1: Use the power button on the sign-in screen to
Shift + Restart. This will take you to the recovery boot menu.

Step 2: Click Troubleshoot,
Advanced options, Startup settings.



You then see a list where you can choose Safe Mode or Safe Mode with Networking (depending on whether you think you’ll need the Internet).



To know more about Safe mode, following is an article on
Windows Startup Settings (including safe mode) (Applies to Windows 10 also):

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode



Step 3: To perform
Clean boot, follow the link below:
https://support.microsoft.com/en-us/kb/929135



Disclaimer: To start the computer in normal mode refer the section,
How to reset the computer to start normally after clean boot troubleshooting
from the link above.



Hope this helps!



Get back to us if the issue is unresolved, we will be happy to help you.



Thank you,

Microsoft Community.