Windows 10: Keyboard intermittently not working

My keyboard is intermittently not working on my HP Spectre 360. There will be certain keys that when pressed do nothing. Later on the same key will be working perfectly. So far, I've tried updating the driver, updating windows, uninstalling the keyboard and reinstalling it, and restarting the laptop. None of these have helped. I appreciate your help and feedback. Thank you.

:)

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

KEYBOARD working intermittently with windows 10

Hello Perry,

Welcome to Microsoft Community and Thank you for posting your query.

Apologies for the difficulties that you're experiencing in Windows 10.

Not to worry, we’re here to help you out.

This issue could have occurred due to corrupted\ incompatible driver.

Let us try the following steps, and check if it helps.

You may use the USB keyboard to navigate and perform the below steps.

Step 1: Let us try to run Hardware and Devices troubleshooter and check if it helps.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions.

Step 2: Uninstall and Reinstall Keyboard Driver.

Please follow the steps given here to uninstall and then reinstall the Bluetooth driver.

a) Press Windows + X keys when you are at desktop.

b) Select Device Manager.

c) Find and double-click Keyboard driver from the left panel to uninstall

d) Right-click on the drive, and click Uninstall.

e) Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.

f) After the uninstallation is complete, reboot your computer as soon as possible.

Step 3: Install the Keyboard driver from the manufacturer’s website.

I suggest you to install the latest Keyboard driver from the computer manufacturer website.

If the driver for Windows 10 is unavailable, you may install the latest driver in compatibility mode.

Compatibility mode runs the program using settings from a previous version of Windows.

Follow the below steps:

• Right-click on the setup file of the driver and select Properties.
• Select Compatibility tab.
• Place a check mark next to Run this program in Compatibility mode and select
  previous the version of Windows from the drop down list.
• Let the driver install and then check the functionality.

You may also want to update the BIOS and motherboard chipset drivers from the OEM website to check if that helps.

BIOS Disclaimer:

Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS
settings can be solved. Modifications of the settings are at your own risk.

Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

I would recommend you to check for latest Windows Updates. Go to Settings > Update & Security > Windows Update > Check for Updates. If you have any pending updates remaining to install, kindly install them and check if it helps.

Hope the information helps. Do reply if you need further assistance.

Thank you.

 

Keyboard Not working in Windows 10

Hi,

We would suggest you to update your keyboard driver. To update your keyboard driver, follow the steps below:

• Click the Start button, type "device manager" in the search box, and then select Device Manager.
• In the list of hardware categories, look for Keyboards and then double-click it.
• Click on the Keyboard tab and choose Update Driver, and then follow the instructions.

Let us know how it goes.