Windows 10: Keyboard is not detected/working in Windows nor in the BIOS

Hello there,I've been using this SteelSeries Apex Pro keyboard for 3 years and it has been working fine until now. When I turned on the PC, it suddenly stopped working. I've tried all the solutions I could find online but none of them seem to work. Here's what I've done:I tried to plug the keyboard into different USB ports 2.0 or 3.0 but none of them detect the keyboard except the USB Hub but it detects it as an "Unkown USB Device Device Port Reset Failed". I checked if any of the USB ports are broken but all of them work with my temporary keyboard.I checked if there was any physical damag

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keyboard works in BIOS but not on desktop

Hello, Alex!

I'll be glad to assist you today. I don't want to assume anything, but is your mouse working? If it is, you can try to fix the problem in Device Manager. Just follow these steps using your mouse/touchpad:

• Right-click on the Start menu to bring up the Power User Menu, and click
  Control Panel.
• Click on the
  Hardware and Sound link.
• Click on
  Device Manager under the Devices and Printers group at the top of the screen.
  
• In the Device Manager window that pops up, expand
  Keyboards. There you should find your keyboard listed . Right click on your keyboard and select Update Driver Software... to check and see you have the latest driver for the keyboard to work.

If these steps don't fix your problem, a temporary fix would be to turn on the included On-Screen Keyboard. To do this, follow these steps:

• Click on
  Start, Settings, Ease of Access, then Keyboard
• Click to turn on the
  On Screen Keyboard.

Either of these two options should get you back to typing again in no time! If you need any other help, let me know!

Thanks,

Dustin

 

Mouse and keyboard won't work after bios

Hi,

One possible reason that your mouse and keyboard is not working is due to an outdated or corrupted drivers. Since you've recently made an update, there might be drivers that are having compatibility issues
that needs to be addressed.

We suggest that you run the Bluetooth Troubleshooter by following the steps below:

• Select the Start button, then select Settings > Update & security > Troubleshoot.
• Under Find and fix other problems, select
  Hardware and Devices > Run the troubleshooter.

If the issue still persists,
follow the troubleshooting steps provided in Mouse, touchpad, and keyboard problems in Windows
article.

Update us with the results and let us know if you need further assistance.

 

bios

Hi all i am new in this forum, i need meanings step by step of each item listed in the bios Phoenix-Award