Windows 10: keyboard missing &,a,q,w ? intermittent, not hardware

hi community,

keyboard misses on &,a,q,w (french azertyuiop keyboard, running English lang.display)

it is intermittent. if I hold the key, it eventually gives me the character after LONG delay,

or repeated hits on key. this is not hardware, I think, does the same with external usb k/b

connected. ie: so that's 1,q,a,z on an English keyboard. is this a known bug? a virus? bad

setting in windows? driving me nuts. had same problem on previous laptop, and machine

eventually died. thanks D

:)

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

Keyboard software missing.

Step 1: Device Manager doesn't have the words Keyboard any where in the list of devices.

Step 2: I ran the troubleshooter, and my keyboard still doesn't work.

Control Panel ---- Keyboard ---- Hardware Tab ---- I find a blank page.

 

Windows 10 w Microsoft sculpt comfort keyboard

Hi Charles,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the methods below and check if it helps.

Method 1: Run Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Keyboard. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Method 2: Update the drivers. Try updating the latest keyboard devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the Keyboard drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Keyboard driver.

c. Right-click on the HID Keyboard Device and click on Update driver software.

d. Restart the computer and check.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help